Analyste RH, Service transactionnels et gestion de contact avec les employés
- Corporate
- Montréal
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Analyste RH, Service transactionnels et gestion de contact avec les employés
Relevant du Chef d’équipe, Gestion des données des employés – Est du Canada, Services partagés (Canada), le candidat fera partie de l'équipe des Ressources humaines d’entreprise.
Ce poste sera situé à Montréal.
Votre rôle au sein de l’équipe
Au sein de l’équipe Services partagés des Ressources humaines, vous relèverez de la Superviseur, Services transactionnels et gestion de contact et vous aurez à :
- Fournir un soutien efficace et professionnel aux employés pour toutes leurs préoccupations relatives aux avantages sociaux, à la paie, aux feuilles de temps, aux congés, et aux vacances.
- Répondre de manière proactive et résoudre une variété de questions, des plus simples aux plus complexes, en utilisant une expertise solide des politiques, procédures, systèmes RH, et processus internes.
- Offrir des réponses précises, cohérentes, et opportunes aux questions et problèmes RH, visant à résoudre les problèmes dès le premier contact.
- Répondre aux demandes liées aux données personnelles, aux absences, à la paie, aux avantages sociaux, aux processus RH, aux changements organisationnels, et autres sujets. Rediriger les demandes, le cas échéant.
- Agir comme support à l’équipe d’acquisition de talent en effectuant la planification quotidienne des entrevues et la création, validation et envoi des lettres d’offres externes aux candidats.
- Prendre en charge toutes les transactions Workday, y compris nouvelles embauches, les transferts, les promotions, les démissions, les congés de longue durée, les congés maternité/parentaux, et la gestion des congés de maladie.
- Maintenir les dossiers des employés à jour via Workday en traitant les changements de statut conformément aux délais prescrits.
- Émettre les lettres de promotion, de transfert, et autres documents conformément aux politiques de l'organisation.
- Assurer une communication fluide et efficace avec les partenaires RH, l'équipe de la paie, et l'équipe Workday pour garantir un flux d'informations adéquat.
- Identifier et proposer des améliorations des processus pour une efficacité opérationnelle maximale.
- Appliquer des contrôles de qualité dans l'exécution des activités opérationnelles pour garantir une prestation de service exceptionnelle.
- Mener les sessions d'intégration des avantages sociaux pour les nouveaux employés, garantissant une transition en douceur dans l'organisation.
Pourquoi choisir AtkinsRéalis comme employeur ?
Parce que nous offrons notamment :
- l’opportunité de travailler sur des projets variés et d’envergure autant à l’interne qu’à l’externe, au Canada et dans le monde entier;
- un milieu de vie stimulant où l’équilibre vie personnelle et vie professionnelle est important;
- l’accès à une offre de formations diversifiées axées sur le développement et les intérêts de chacun;
- un salaire concurrentiel, des avantages sociaux flexibles, un régime d’actionnariat et un régime de retraite à cotisations déterminées;
- un environnement de travail axé sur la santé et sécurité.
Le/l’Analyste RH, Service transactionnels et gestion de contact avec les employés recherché(e)
- Diplôme collégial ou diplôme universitaire, Ressources Humaines ou Relations Industrielles un atout, ou une formation équivalente.
- Trois (3) années d'expérience dans un rôle similaire ou expérience en service aux employés ou à la clientèle ou toute autre expérience pertinente.
- Démontrer une maitrise avancée dans l'utilisation d'un Système de Gestion des Ressources Humaines.
- La connaissance de Workday et Service Now est un atout.
- Être compétent dans l'utilisation de MS Office.
- Posséder d'excellentes compétences en communication orale et écrites tant en français qu’en anglais.
- Avoir une capacité exceptionnelle en matière d'organisation.
- Mettre un fort accent sur la satisfaction du client et le service de qualité.
- Être capable de travailler de manière autonome tout en étant un membre collaboratif d'une équipe.
- Faire preuve de méticulosité et de précision dans la gestion des dossiers.
- Être en mesure de gérer efficacement plusieurs dossiers en parallèle.
- Posséder d'excellentes compétences en relations interpersonnelles.
- Être apte à travailler avec des informations de nature confidentielle et délicate.
Le défi vous intéresse? N’attendez plus! Faites-nous parvenir votre CV et joignez-vous à pour façonner un meilleur avenir pour notre planète et ses habitants.
Chez AtkinsRéalis, nous cherchons à embaucher des individus possédant des caractéristiques, parcours et perspectives diversifiées. Nous croyons fermement que le talent de classe mondiale ne fait aucune distinction à l’égard du genre, de l’origine ethnique ou nationale, de l’identité et de l’orientation sexuelle, de l’âge, de la religion ou de la déficience, mais s’enrichit plutôt de ces différences.
AtkinsRéalis se préoccupe de votre confidentialité. AtkinsRéalis et les autres filiales ou entreprises affiliées de AtkinRéalis (communément désignées « SNC-Lavalin ») sont déterminées à protéger votre confidentialité. Veuillez consulter notre Avis de confidentialité sur notre site Carrières pour en savoir plus sur la façon dont nous recueillons, utilisons et transférons vos données personnelles.
En fournissant vos renseignements personnels à AtkinsRéalis, vous confirmez que vous avez lu notre Avis de confidentialité et que vous l’acceptez.
*Puisque AtkinsRéalis est une entreprise internationale et qu’elle a des bureaux partout à travers le monde où des milliers d’employés s’y situent, et que sa clientèle est internationale et nationale, nous devons être en mesure de fournir des services en français et en anglais. Par conséquent, une bonne connaissance des deux langues est requise en raison de la nature des services professionnels que vous fournirez.
_________________________________________
HR Analyst, Transactional Delivery and Contact Management
Come join us in reshaping the future with AtkinsRéalis. AtkinsRéalis is dedicated in engineering a better future for our planet and its people.
Reporting to the Team Leader, Employee Data Management – Eastern Canada, Shared Services (Canada), the candidate will be part of the corporate Human Resources team.
This position will be located in Montreal.
Your role within the team:
Within the Shared Services Human Resources team, you will report to the Supervisor, Transactional Services and Contact Management and you will:
- Provide effective and professional support to employees for all their concerns related to benefits, payroll, timesheets, leave, and vacations.
- Proactively respond to and resolve a variety of questions, from the simplest to the most complex, using solid expertise in policies, procedures, HR systems, and internal processes.
- Offer accurate, consistent, and timely responses to HR questions and issues, aiming to resolve problems at the first contact.
- Respond to requests related to personal data, absences, payroll, benefits, HR processes, organizational changes, and other topics. Redirect requests, if necessary.
- Act as support to the talent acquisition team by performing daily interview scheduling and creating, validating, and sending external offer letters to candidates.
- Handle all Workday transactions, including new hires, transfers, promotions, resignations, long-term leaves, maternity/parental leaves, and sick leave management.
- Maintain employee records up to date via Workday by processing status changes in accordance with prescribed deadlines.
- Issue promotion, transfer, and other documents in accordance with organizational policies.
- Ensure smooth and effective communication with HR partners, the payroll team, and the Workday team to guarantee adequate information flow.
- Identify and propose process improvements for maximum operational efficiency.
- Apply quality controls in the execution of operational activities to ensure exceptional service delivery.
- Conduct benefits onboarding sessions for new employees, ensuring a smooth transition into the organization.
Why choose AtkinsRéalis as an Employer?
Because we offer:
- The opportunity to work on diverse and large-scale projects, both domestically and internationally.
- A stimulating work environment where work-life balance is valued.
- Access to a wide range of training opportunities focused on individual development and interests.
- Competitive salary, flexible benefits, share ownership plan, and defined contribution pension plan.
- A work environment that prioritizes health and safety.
Qualifications for the Position
- College diploma or university degree, Human Resources or Industrial Relations an asset, or equivalent training.
- Three (3) years of experience in a similar role or experience in employee or customer service or any other relevant experience.
- Demonstrate advanced proficiency in using a Human Resources Management System.
- Demonstrate meticulousness and accuracy in managing records.
- Place a strong emphasis on customer satisfaction and quality service.
- Knowledge of Workday and Service Now is an asset.
- Have exceptional organizational skills.
- Be able to work independently while being a collaborative team member.
- Be able to effectively manage multiple files simultaneously.
- Be able to work with confidential and sensitive information.
- Be proficient in using MS Office.
- Possess excellent oral and written communication skills in both French and English.
- Possess excellent interpersonal skills.
Are you up for the challenge? Don't wait any longer! Send us your CV and join us in shaping a better future for our planet and its inhabitants.
At AtkinsRéalis, we strive to hire individuals with diverse characteristics, backgrounds, and perspectives. We firmly believe that world-class talent knows no gender, ethnic or national origin, identity or sexual orientation, age, religion, or disability and is instead enriched by these differences.
AtkinsRéalis values your privacy. AtkinsRéalis and its subsidiaries or affiliated companies (collectively referred to as "AtkinsRéalis") are committed to protecting your privacy. Please refer to our Privacy Notice on our Careers site to learn more about how we collect, use, and transfer your personal data.
By providing your personal information to AtkinsRéalis, you confirm that you have read and accepted our Privacy Notice.
*Since AtkinsRéalis is an international organization that has offices all around the world where thousands of employees are located, and it’s clientele is international and national, we must be able to provide services in French and in English. Therefore, a good knowledge of both languages is required because of the nature of our professional services you will provide.
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