Deskside & Technology Support Analyst - BCA/B.Sc.CS - 2023 Pass out

ATKINS – INDIA GRADUATE DEVELOPMENT PROGRAM

We are on lookout for brightest and the most passionate minds in India!

We are hiring for Trainee - Deskside & Technology Support Analyst graduating this year with BCA or BSc Computer Science to join our team. This role will be based at our Atkins office in Bengaluru, India.

ENGINEER A PROGRESSIVE CAREER WITH ATKINS!

Atkins, a member of the SNC-Lavalin Group, is a leading global engineering, design and project management organization with over 80 years' expertise. With us, you'll join a team of people who ask questions, who dare to see things differently and want to build a better world. We create sustainable solutions that connect people, data and technology to design, deliver and operate the most complex projects across the world. We are committed to having a diverse, flexible, and inclusive team that drives and shapes our business and we are proud to create opportunities for enthusiastic individuals looking to build their careers in India and globally.

With over 50,000 professionals operating across 50 countries, the career opportunities at Atkins are endless.

Read More: India | Careers at SNC-Lavalin, Atkins, Faithful + Gould (snclavalin.com)

YOUR PROGESS is OUR PURPOSE

We’re not all the same, and that’s our greatest strength. Different views and opinions enhance our ability to provide value-added performance and better services for our clients. That’s why we believe different, makes a difference.

Our 36 months graduate program has been designed to give you an insight into the variety of opportunity on offer across our business and the chance to explore where your own specific skills and interests lie. Through a combination of on-the-job learning and practical skills development within your chosen role, you’ll work on real projects from day one that offer scale and variety collaborating with others and creating meaningful impact on the world around us. You’ll work towards your fulfilling your passion; whichever path you take, your future starts here.

Read more about how you can thrive with us.

With us, you’ll be working to change the world

Qualifications & Skills:

The Graduate Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests.  They will have a good understanding of IT deskside technologies and demonstrate excellent customer service skills.

• Excellent verbal and written communication.
• Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
• Multitasking and coordination skills
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
• Willingness and ability to work in shifts (24 x 7) as and when needed
• Travel expected to other offices in Bangalore, India
• Full time on-site availability required.

Roles & Responsibilities:

• Manage IT Asset and configuration (CI / CMDB) management Processes
• Deploy / Image Laptop / Desktop computers and peripherals, record and track assets document during deployment according to IT Services standards and workflow procedures.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Manage all assigned incidents/requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC Best Practice guidelines
• Typically provides technical support for Internal and External customers
• Support the Senior Desk Side team and Technology Support Engineer Ensure in the maintenance of all local equipment rooms and conference room IT Services facilities.
• Exhibit a flexible approach to working on a Rota basis and provide necessary cover when necessary
• Provide weekly/daily reports/time Health checks and updates on current issues

What we offer at Atkins?

At Atkins, you will enjoy a robust rewards package which includes:

• Opportunity to work on various projects of various sizes.
• Competitive salary.
• Group Insurance.
• Employee Assistance Program (EAP).
• Learning and development programs, training, career opportunities.
• Networks and communities around Equality, Diversity & Inclusion, CSR, Cultural Activities, Sports and beyond.

Share our opportunities with your friends looking for graduate roles and internship opportunities with Atkins!

JOIN US TO MAKE A DIFFERENCE THAT MATTERS!

"Apply Now" to register your details and start your application journey.

Our deadline for applications is Sunday, May 7th, 2023. Our programs are incredibly distinctive, and some roles may close early. So, avoid disappointment by getting your application in as soon as possible.

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We weave Equality, Diversity & Inclusion into everything we do.

“We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.”

Together, we can engineer a better future for our planet and its people.

Contact Recruitment.gtc@atkinsglobal.com for any queries or support.

With Atkins, you'll be in great company.