Graduate Service Desk Analyst (French Support)

Overview

·The Global Service Desk is the central point of contact for AtkinsRéalis users reporting IT incidents or service requests. The team provides first-level multilingual support (English + French) and is the face of IT services within the organization, driving continuous service delivery improvements.

Your role

·Act as the first point of contact for all end-user reported issues or requests.

·Provide technical support for internal and external customers.

·Deliver first-line telephone support for hardware, operating systems, sub-systems, and applications.

·Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.

·Take end-to-end ownership of user issues until resolution, following up as required.

·Escalate complex issues to Remote Support Engineering or Field Engineering teams.

·Maintain call quality and response times as per SLA.

·Ensure all cases are accurately recorded and updated in the system.

About you

·Excellent verbal and written communication skills.

·Strong knowledge of:

·Operating Systems

·Hardware and Networking

·Microsoft Office Suite (Word, Excel, Outlook)

·Ability to multitask and coordinate effectively.

·Strong judgment and problem-solving skills.

·Willingness to work in 24x7 rotational shifts.

• Bachelor’s Degree in any technical stream from a recognized university.
• No prior experience required – suitable for fresh graduates.

Reward & benefits

Explore the rewards and benefits that help you thrive – at every stage of your life and your career.

This includes:

• Comprehensive life insurance coverage.
• Premium medical insurance for you and your dependents.
• Generous annual leave balance.
• Flexible and hybrid work solutions.
• Remote work opportunities outside of country.
• Company gratuity scheme.
• Discretionary bonus program.
• Relocation assistance.
• Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.
• Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.

About AtkinsRéalis

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.