IT Support Technician

IT Support Technician

Come join us in reshaping the future with AtkinsRéalis. AtkinsRéalis is dedicated in engineering a better future for our planet and its people.

The Desktop Technician will be responsible for providing technical support to end-users, maintaining and troubleshooting desktop hardware and software, and ensuring the smooth operation of IT systems. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for technology.

This role will be based in Mississauga, ON.

Your role within the team:

• Provide technical support to end-users for hardware, software, and network issues.
• Install, configure, and maintain desktop computers, peripherals, and software applications.
• Perform regular maintenance and updates on desktop systems.
• Assist with the setup and deployment of new equipment.
• Provide support to video conference room and equipment.
• Maintain accurate records of support requests and resolutions and ensure tickets are closed within the Service Level Agreements (SLA) period.
• Collaborate with other IT team members to ensure seamless IT operations.
• Provide training and guidance to end-users on best practices and IT policies. This may include writing end user documentation.
• Ensure compliance with company IT policies and procedures.

Why choose AtkinsRéalis as an employer?

Because we offer:

• The opportunity to work on various major projects for internal and external clients.
• An exciting environment where work-life balance is important.
• A wide array of learning and development opportunities.
• Competitive pay, flexible benefits, an employee share plan, and a defined contribution pension plan.
• A work environment focused on health and safety.

The ideal candidate:

• A college diploma in Information Technology, or equivalent work experience in the field.
• Exceptional problem-solving abilities with a knack for addressing complex technical challenges.
• Effective communication skills and ability to work collaboratively with other IT professionals.
• Ability to multitask and function in a fast-paced environment.
• A customer-centric approach, consistently delivering service that meets and exceeds expectations.
• Eligibility to secure a LEVEL II – SECRET security clearance, demonstrating trustworthiness and responsibility.
• Strong knowledge of the Microsoft Windows operating systems and Office 365.
• Strong knowledge in the installation and configuration of workstations and their peripherals including mobile phones.
• Fluent in English, with proficiency in French considered an asset, ensuring clear and effective communication.
• Preferred Certifications:
  • Collegial diploma in Information Technology.
  • CompTIA A+ certification or equivalent experience.
  • 3-5 years of experience.
• Working conditions:
  • May have to lift equipment weighing up to 30 kilos.
  • May have to work at other offices near the main office.
  • Occasional overtime work on evening and weekends.

Are you up for this challenge? Apply today and join our team to help engineer a Better Future for our Planet and its People.

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds, and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion, or disability, but enriches itself through these differences.

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By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice.

Appropriate accommodations will be provided upon request throughout the recruitment and hiring process as required by Company policy and the Accessibility for Ontarians with Disabilities Act (AODA).

Successful applicants will be notified about AtkinsRéalis’s accommodation policies at the time the employment offer is extended, and the information will be shared with new personnel during the onboarding process.