People Operations Advisor

Overview:

The People Operations Advisor role supports the business with first line HR queries and will provide a consistently great customer experience in all employee relations issues. The team is key to supporting the business in all employee relations issues, major projects and initiatives, delivering first class advisory services and driving change.

Key stakeholders:

• This role will report into a People Operations Manager.
• The role sits within the People Operations Team, which consists of People Operations Advisors, Senior People Operations Advisors and People Partners.
• This team is based across the UK in our key offices.

Key Accountabilities:

• Provide a professional advisory and administrative service to business colleagues across a broad range of HR queries and processes.
• Manage stakeholder queries via phone and email and our case management system, ensuring they are dealt with in a timely manner to meet SLAs and customer service principle.
• Support and provide advice on employee relation cases, such as sickness absence, performance management, and the Company’s people policy and procedures.

Use initiative to effectively and efficiently manage individual workload within the case management system:

• Assist projects as required.
• Signpost employees to other HR service lines where appropriate.
• Support our offshore HR team with HR services, policies and processes.
• Build excellent working relationships with HR teams, employees and key stakeholders in both the UK and Bangalore.
• Support case management, producing correspondence, handling customer queries, monitoring reports and documentation.
• Support a variety of improvement and service projects.
• Ensure the management of end-to-end processes in line with customer needs whilst maintaining legal and compliance requirements.

Requirements:

• Ability to work collaboratively.
• Customer focus with a drive to deliver.
• Generalist HR advisory experience across a range of HR activities/processes (not mandatory).
• Ability to listen actively, ask probing questions and analyse requirements.
• Ability to apply judgement to resolve individual cases.
• Ability to identify and address or escalate risk.
• Persuasion and influencing skills.
• Outstanding customer focus and the ability to manage customer requirements through a partnership approach.

Read more about how you can thrive with us: Equality, diversity & inclusion in the UK & Europe (atkinsrealis.com)

Meeting your needs:

When you start with us, you'll enjoy "Total Reward", a package that can be tailored to your lifestyle, career and personal needs. From flexible holidays to life assurance, health & wellbeing benefits, and career planning for the senior stage of your career.

Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview. And let's talk about any adjustments you might need.

New name, new era. We are AtkinsRéalis.  It will take some time for all our information to update – you can still refer to our fantastic benefits via the link below:

YourReward at AtkinsRéalis (atkinsrealis.com)

More about us:

AtkinsRéalis is a leading global consultancy with over 100 years of design and engineering expertise. With us, you'll be surrounded by the skills, knowledge and support to help you succeed. Together, we can deliver projects which have a positive, sustainable impact on the world.

Check out some of our recent, most exciting projects: AtkinsRéalis Projects (atkinsrealis.com)

Additional Information:

This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance.  If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.