Senior Digital Account Manager

Creative Design – who are we?

Are you a driven Account Manager looking to join an award-winning in-house creative and digital team? Do you thrive working with clients and diverse project teams to deliver projects that provide real added value? Do you love analysing and creating strategies for evolving service lines based on client needs?

We are a multi-discipline, talented team of over 80 people, including UX/UI designers, graphic designers, animators, visualisers, real-time and web developers all over the globe. By harnessing outstanding, innovative, and creative talent, we transform the way our clients communicate, connect, and engage with their projects. Our design principles underpin everything we do. We’re problem solvers who are excited by working together to find a solution. We create bespoke communications which focus on bringing meaning to content, make information more accessible and add value to projects. We create and implement viable concepts that utilise technology in a way that enhances outcomes and creates efficiencies. We invest in innovation and focus on upcoming technologies.

People join our in-house agency to work on an exhilarating scope of projects, while having a positive impact on the world. We recognise that we work in a fast-paced environment. So, there are many ways we care for each other's wellbeing, from championing mental health to promoting flexible working and keeping active together.

The Role:

Our team of Account Managers and Project Managers are responsible for the delivery of multi-discipline projects ranging from working with local communities to create an engaging branded campaign that communicates proposed plans in their area, to a gamified e-learning experience for the Ministry of Defence. We currently work with clients such as Transport for London, East West Rail, Ministry of Defence, Highways England, Environment Agency, Thames Water, EDF Energy, and our own global internal communications.

We are seeking a highly organized and dynamic Digital Account Manager to join our team. The ideal candidate will have a strong background in managing client relationships, excellent communication skills, and a passion for digital experiences and creativity.

Responsibilities and Requirements:

• Experience within a creative/digital/virtual event environment.
• Serve as the primary point of contact for clients, building and maintaining strong relationships.
• Collaborate with clients to understand their goals and develop effective digital strategies to achieve them.
• Upselling and Cross-Selling, Identify opportunities to expand services and solutions for existing clients.
• Work closely with project managers, designers, and developers to ensure projects are delivered on time and meet client expectations.
• Stay updated on industry trends and best practices to provide clients with cutting-edge solutions.
• Address client concerns and issues promptly, ensuring high levels of client satisfaction.
• Being a pro-active leader of Creative Design value propositions – identifying client opportunities or investment tasks to enhance the Creative Design offering.
• Ensuring we’re delivering high-quality projects that add real added value.
• Analysing client campaigns success, producing reports, and analysing data as supporting evidence.
• Working with the AM and PM teams to continuously assess working methods and processes and making recommendations for improvement.
• Supporting the marketing strategy for Creative Design.

Skills:

• Previous experience in digital account management at a senior level, preferably within a creative agency.
• Strong understanding of digital experiences (AR, applications, Real-Time), web development, and design processes and able to lead client meetings, both virtually and in person, to create excitement around project delivery.
• Creative Thinking, Ability to generate innovative ideas and solutions.
• Strong negotiation and persuasion abilities.
• Ability to inspire and motivate a team.
• Flexibility to adapt to changing client needs and market conditions.
• Meticulous attention to detail in all aspects of work.
• Producing account growth plans.
• Digital marketing certifications are a plus.

Read more about how you can thrive with us: Equality, diversity & inclusion in the UK & Europe (atkinsrealis.com)

Meeting your needs:

When you start with us, you'll enjoy "Total Reward", a package that can be tailored to your lifestyle, career and personal needs. From flexible holidays to life assurance, health & wellbeing benefits, and career planning for the senior stage of your career.

Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview. And let's talk about any adjustments you might need.

New name, new era. We are AtkinsRéalis.  It will take some time for all our information to update – you can still refer to our fantastic benefits via the link below:

YourReward at AtkinsRéalis (atkinsrealis.com)

More about us:

AtkinsRéalis is a leading global consultancy with over 100 years of design and engineering expertise. With us, you'll be surrounded by the skills, knowledge and support to help you succeed. Together, we can deliver projects which have a positive, sustainable impact on the world.

Check out some of our recent, most exciting projects: AtkinsRéalis Projects (atkinsrealis.com)

Additional Information:

This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance.  If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.