Support Analyst(.net ,SQL Support, IIS)
- Bangalore
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Atkins is one of the world’s most respected design, engineering and project management consultancies. We build long-term trusted partnerships to create a world where lives are enriched through the implementation of our ideas
Atkins has recently defined a “One Atkins 2020” Organizational strategy. To support this strategy, GIS has defined an operating model for 2020 to revolutionize the way GIS is provided to the organization, moving from a BAU focus to a Business Value driven organization.
Key concepts include: moving to digital products, adopting agile across the organization, leveraging cloud, and focus on supporting bid and delivery.
The People and Business Operations agenda includes a unique opportunity to introduce innovative digital products. In order for Atkins to stay ahead of its competitors we need a suite of digital products and services that will meet the ONE Atkins 2020 vision. Working collaboratively with the People and Business Operations community you will be bring the creativity, technical knowledge and commercial acumen to create and manage new products and improve products which are key to our overall strategy.
Read more about how you can thrive with us.
About the Team:
We are looking for Support Analyst with 10+ years of experience to join our team. This role will be based at our Atkins office in Bangalore, IN.
How will you contribute to the team?
To perform this role successfully, the candidate will be responsible for but not limited to the following:
• Manage incident and request queues in line with defined SLAs
• Support the Product Managers and Specialists with configuration where required
• Work with Global Services to equip them for 1st and some 2nd level support, and to ensure seamless handover of higher levels of support
• Keep customers informed on status and progress of incidents and requests
• Proactively recommend Product improvements
• Ensure fixes are fed back to Global Services and incorporated into their knowledge base to aid first line fix rates
• Record all incidents within the work management system
• Achieve team and individual targets (SLAs and KPIs)
Essential
• Excellent customer service skills (Strong business focus and stakeholder engagement skills)
• Strong analytical skills with a precise problem solving approach to work
• Experience of working in a high pressure environment
• Experience writing SQL queries against databases to retrieve/update data
• Experience working on IIS, ASP.net applications
• Knowledge of SQL Server scripting/procedures would be beneficial.
• Excellent communication skills (both written and verbal)
• Solid written English skills (including report writing)
• Ability to build relationships and communicate at all levels
• Ability to build and maintain efficient working relationships in a team based environment
• Experience of working in a global team, interacting with team members around the world
• Proven ability to deliver continual service improvement
• Ability to share technical knowledge and support colleagues
• Organized with meticulous attention to detail
• Professional and target driven
• Autonomous with an ability to make decisions
• Experience of working to and exceeding targets (SLAs and KPIs)
• Experience of working within a multi-cultural environment
• Experience of working in a fast moving and changing large enterprise IT environment
What do we offer at Atkins?
At Atkins, you will enjoy a robust rewards package which includes:
- Great learning curve with ample opportunity to work on challenging projects
- Competitive salary
- Paid Time Off (PTO)
- Group Insurance
- Retirement Savings Plan with employer match
- Employee Assistance Program (EAP)
- Learning and development programs, training, career opportunities and a highly regarded tuition reimbursement program
Our Values
Our values are the essence of our identity. They play a key part in the success of every project we undertake, enabling us to handle major developments and interact with various communities, businesses, governments, and other stakeholders.
- Safety
We put safety at the heart of everything we do, to safeguard people, assets and the environment
- Integrity
we do the right thing, no matter what, and are accountable for our actions
- Collaboration
We work together and embrace each other’s unique contribution to delivering
amazing results for all
- Innovation
We redefine engineering by thinking boldly, proudly, and differently
Atkins as an Employer
Atkins is an equal opportunity, drug-free employer committed to diversity in the workplace. EOE/Minorities/Females/Vet/Disability. Come be a part of an ever-growing Global Team and help us achieve our vision to engineer a
better future for our planet and its people. Apply now!
Why work for Atkins?
Atkins is one of the world’s most respected design, engineering and project management consultancies. Atkins has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the globe for more than 50 years. Atkins has the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy.
Check out some of our recent, most exciting projects.
Additional Information:
Atkins is an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.
Atkins cares about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.
Note to staffing and direct hire agencies:
In the event a recruiter or agency who are not on our preferred supplier list submits a resume/candidate to anyone in the company, SNC-Lavalin family of companies, we explicitly reserve the right to recruit and hire the candidate(s) at our discretion and without any financial obligation to the recruiter or agency. https://careers.snclavalin.com/recruitment-agencies
For more recruitment updates, kindly follow #AtkinsIndiaRecruitment on LinkedIn.

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