Traffic Management Specialist (TOC) Supervisor

Why join us?

It’s an exciting time at AtkinsRéalis! We are rapidly growing in the US. Our company's purpose is to build a better world for our planet and its people. We recognize the importance of making sure that our clients and employees feel this purpose every day. AtkinsRéalis is proud of our company culture that promotes diversity, equity and inclusion. Our company ethos includes collaboration through the connection of people, data, and technology. We are a global firm, who leverages having employees located throughout the world, creating valuable partnerships and doing our part to make this planet and its people thrive.  We need energetic, passionate and eager professionals like you to join our team. There has never been a better time to be a part of AtkinsRéalis!

We are seeking a Traffic Operations Center (TOC) Supervisor to join our Charolette, NC office.

About Us

AtkinsRéalis is one of the world’s most respected design, engineering and project management consultancies. AtkinsRéalis has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the United States for more than 50 years. AtkinsRéalis has the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy.

How will you contribute to the team?

• Functions as manager for his/her staff, as well as coordinating with client, admin, management, and staff; responding to inquiries and requests for information/approval and/or directing to appropriate staff, as required.

• Assigns/monitors daily activities of shift staff in assigned area of responsibility.

• Manages staff performance and provides timely reviews to supervised personnel.

• Conducts employee performance evaluations.

• Initiates and processes all personnel actions (e.g., hiring, termination, promotion, downward movement, and other status changes).

• Provides training and guidance as necessary to TOC Assistant Supervisors.

• Communicates regularly with internal project manager to provide status updates, ascertain needs and provide solution to any issues.

• Actively reviews traffic management activity for accuracy and appropriateness and provides guidance and feedback to staff.

• Addresses, resolves, or reassigns as appropriate all escalated issues with customers and other stakeholders.

• Coordinates with other agencies as appropriate.

• Maintains a thorough knowledge and active capability to perform all TOC operations tasks and use all tools as required.

• Oversees various programs and prepares reports as assigned by project manager or client.

• Develops and manages shift staffing schedules to always ensure appropriate staffing levels.

• Provides coaching and mentoring to maximize performance. Supports and oversees continued staff training.

• Works nights and/or weekends in the event of emergency operations activation.

• Performs special assignments as it relates to traffic operations, traveler information, and incident management (e.g., SOPs, research, training material).

• May coordinate and attend meetings.

• Works with HR staff to recruit and hire new employees. 

• May perform such other assignments as the Supervisor may deem necessary from time to time.

What will you contribute?

• Bachelor's degree in related field. Without Bachelor's degree, ten years relevant experience (e.g., experience in a traffic operations center, supervisory experience [such as hands-on supervision, performance management, handling disciplinary/personnel issues, staffing/interviewing, scheduling, and coaching/training], and/or relevant general business experience) is required.

• TOC Basic Certification required within 6 months of accepting position.

• Must be proficient with computer skills.

• Excellent oral communication and interpersonal skills required. Must have good command of the English language. Ability to perform in a professional courteous manner and remain friendly while under pressure. Must have an aptitude for geography and maps.

• General Competencies expected of all employees are as follows: Client Service, Commitment, Communication, Innovation & Continuous Improvement, Professionalism, Quality and Teamwork. (Note that "Clients" may be internal managers and staff.)

• Must be able to work nights and/or weekends in the event of emergency operations activation.

What we offer at AtkinsRéalis:

AtkinsRéalis realizes that health, mental and financial wellbeing, are all equally needed to achieve balance in life. We are pleased to offer a robust rewards package that help our employees have peace of mind in and outside of work. 

Our benefit offerings address all of the areas that are part of living a healthy life.  We recognize that what is important to people, continues to change. Some of our other benefits to ensure our employees feel supported, include continuing to offer health and dental coverage and a full list below. Our culture is one of providing support and training for our employees to thrive. We offer learning and development programs, training, career pathing opportunities, and a tuition reimbursement plan.

At AtkinsRéalis, you will enjoy a robust rewards package which includes:

• Competitive salary

• Flexible work schedules

• Group Insurance

• PTO plus two Floating Holidays

• Paid Parental Leave (including maternity and paternity)

• Retirement Savings Plan with employer match

• Employee Assistance Program (EAP)

• An inclusive culture of Employee Resources Groups centered around women, African-Americans, Hispanics, LGBTQ+, Neurodiversity and Emerging Professionals

• A Foundation that is employee-funded with a 2-to-1 match from the company providing STEAM education for minorities from K-12 to college.

If this sounds like you and you would like to expand your career with us, apply today!

AtkinsRéalis is an equal opportunity, drug-free employer committed to diversity in the workplace.  EOE/Minorities/Females/Veteran/Disability.

Please review AtkinsRéalis Equal Opportunity Statement here:

https://careers.atkinsrealis.com/equal-opportunities-statement

AtkinsRéalis cares about your privacy and are committed to protecting your privacy.  Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.

By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice. 

Upon acceptance of an offer, all candidates must go through a drug screen test and background check. AtkinsRéalis is a federal contractor which mandates a satisfactory background screening report and drug test that supersedes state laws.

Note to staffing and direct hire agencies:

In the event a recruiter or agency who is not on our preferred supplier list submits a resume/candidate to anyone in the company, AtkinsRéalis family of companies, we explicitly reserve the right to recruit and hire the candidate(s) at our discretion and without any financial obligation to the recruiter or agency.  https://careers.atkinsrealis.com/recruitment-agencies