EBS Support Team Lead (P2P)

Your role

As an EBS Support Team Lead (P2P), you will:

• Build and maintain strong relationships with Finance users and process stakeholders, ensuring clear expectations, proactive communication, and a trusted support partnership.

• Lead, coach, and support a team of P2P support analysts, ensuring consistent, high‑quality service delivery and effective prioritization of daily work.

• Guide team members to achieve results, supporting hiring, retention, and talent development through regular meetings, feedback, and development actions.

• Provide functional support for Oracle EBS R12 across the entire Procure to Pay flow (AP, Purchasing, iProcurement, Payments) with the ability to troubleshoot cross‑module impacts.

• Manage incidents and requests in alignment with defined SLAs, ensuring accurate ticket updates, clear ownership, and visibility of progress through to resolution

• Act as the escalation point for P2P tickets; lead investigations, perform in‑depth root‑cause analysis, and drive permanent corrective actions across P2P processes, transactions, and accounting flows.

• Monitor daily system processes, configurations, and integrity checks/integrations to ensure ongoing stability.

• Support month‑end and year‑end close activities, ensuring stability, timely processing, and effective issue mitigation.

• Coordinate and participate in SIT, UAT, regression testing, and validation for patches, upgrades, and system enhancements.

• Maintain high‑quality documentation, including functional requirements, test scripts/scenarios, troubleshooting guides, ticket updates, and knowledge base content.

• Monitor and analyze recurring issues, identifying and driving continuous improvement opportunities.

• Collaborate actively with DBAs, developers, infrastructure teams, and external partners; manage Oracle Support Service Requests (SRs) where required.