EBS Support Team Lead (R2R)

Your role

As an EBS Support Team Lead (R2R), you will:

• Build and maintain strong relationships with Finance users and process stakeholders, ensuring clear expectations, proactive communication, and a trusted support partnership.

• Lead, coach, and support a team of R2R support analysts, ensuring consistent, high‑quality service delivery and effective prioritization of daily work.

• Guide team members to achieve results, supporting hiring, retention, and talent development through regular meetings, feedback, and development actions.

• Provide functional support for Oracle EBS R12 across the Record to Report domain, including General Ledger (GL), Fixed Assets (FA), Subledger Accounting (SLA), and related subledger processes, with the ability to troubleshoot cross‑module impacts.

• Manage incidents and requests queues in alignment with defined SLAs, ensuring accurate ticket updates, clear ownership, and visibility of progress through to resolution.

• Act as the escalation point for R2R tickets; lead investigations, perform in‑depth root‑cause analysis, and drive permanent corrective actions across GL, FA, SLA, journals, and period‑close accounting flows.

• Monitor daily system processes, configurations, and integrity checks / integrations to ensure ongoing stability.

• Support month‑end and year‑end close activities, ensuring stability, timely processing, and effective issue mitigation.

• Coordinate and participate in SIT, UAT, regression testing, and validation for patches, upgrades, and system enhancements.

• Maintain high‑quality documentation, including functional requirements, test scripts / scenarios, troubleshooting guides, ticket updates, and knowledge base content.

• Monitor and analyze recurring issues, identifying and driving continuous improvement opportunities across the R2R domain.

• Collaborate actively with DBAs, developers, infrastructure teams, and external partners; manage Oracle Support Service Requests (SRs) where required.