Manager - Enterprise Service Management

Chennai, Tamil Nādu, Inde

We are seeking an experienced ITSM Service Management Manager to lead and mature our IT Service Management function. The role will focus on driving service excellence, ensuring compliance with ITIL best practices, and managing end‑to‑end ITSM processes across incident, problem, change, asset, and configuration management.

What will you do?

• Lead the ITSM function and manage a team of ITSM and process specialists.
• Define, implement, and continuously improve ITIL‑aligned processes (Incident, Problem, Change, Release, Asset, Configuration, Service Catalog).
• Oversee major incident management and ensure timely resolution with minimal business impact.
• Drive service reporting and analytics to measure SLA/OLA compliance and customer satisfaction.
• Collaborate with cross‑functional teams (Service desk, Network, Security, Cloud, Hosting, EUS, EUE and Application teams) to ensure seamless service delivery.
• Manage vendor relationships and ensure adherence to contractual SLAs.
• Champion automation and self‑service initiatives to improve efficiency and user experience.
• Ensure compliance with ISO 20000, ISO 27001, and energy sector security standards.
• Prepare governance reports for leadership and participate in audits.
• Act as a liaison with procurement and finance for license and asset management.

Experience, Education and other Required:

• Bachelor's degree in computer science, Information Technology, or related field.
• Strong knowledge of ITIL framework (ITIL v4 certification preferred).
• Proven experience in ITSM tools (ServiceNow/ Fresh service etc.).
• Solid analytical and problem-solving skills, with the ability to identify and mitigate risks.
• Excellent communication skills, with the ability to work cross-functionally with IT, legal, and business stakeholders.
• Exposure to energy/power/utility sector IT operations is a plus.
• Strong analytical mindset with ability to drive metrics‑based improvements.
• Experience in managing onshore/offshore teams.
• Familiarity with ISO 20000, ISO 27001, GDPR, and IEC 62443 compliance
• Additional certifications (ISO 20000, COBIT, PMP/Prince2) preferred.

• Industry: Energy/Power sector

What we offer:

In return, we offer a wide range of rewards and benefits,

• 20 days Privilege Leave, 13 days Emergency leave and 14 Public holidays per year.

• Medical Insurance, Life Insurance and Career Progression

• When it comes to diversity and inclusion, we see things differently at Linxon - we encourage applications from people of all races, ages, genders, religions, sexual orientations and more - so whoever you are, we hope you'll see things our way, too.

About Linxon

Shaping energy solutions to empower sustainable connectivity.

Linxon's vision is to deliver the best market offering for turnkey substation projects through world-class power technologies and delivering the highest level of competence in managing infrastructure projects.

As a leading engineering company, we help our customers with turnkey substation solutions in the field of power transmission, renewable energy, and transportation.

In this role, you will have the opportunity to be part of a new company as it evolves and help shape it for the future. If you like new challenges, have an entrepreneurial spirit, and are interested in working with other motivated professionals with expertise in the Substations EPC business, then this is the new opportunity for you.

To know more about the Linxon please click on the link below.

Join the future with Linxon GETS Chennai, India