EBS Senior Support Analyst (O2C)

Your role

As an EBS Senior Support Analyst (O2C), you will:

• Build and maintain strong relationships with Finance users and process stakeholders, ensuring clear communication and effective support outcomes.
• Provide functional support for Oracle EBS R12 across the full Order to Cash cycle (Accounts Receivable, Billing/Project Billing, Project Costing, Project Management), including diagnosing issues that span multiple modules and processes.
• Manage incidents and requests in alignment with defined SLAs, ensuring accurate ticket updates, clear ownership, and visibility of progress through to resolution.
• Lead incident investigations, perform in‑depth root‑cause analysis, and drive permanent corrective actions across O2C processes, transactions, and accounting flows.
• Support month‑end and year‑end closing cycles, ensuring stability, timely processing, and issue mitigation.
• Monitor daily system processes, configurations, and integrity checks to ensure ongoing stability.
• Participate in SIT, UAT, regression testing, and validation for patches, upgrades, and system enhancements.
• Maintain high‑quality documentation, including test scripts, tickets, troubleshooting guides, and knowledge‑base content.
• Collaborate with DBAs, developers, infrastructure teams, and external partners, including raising and managing Oracle Support Service Requests (SRs) where required.
• Guide and support other colleagues by sharing knowledge, reviewing approaches to complex tickets where needed, and helping raise overall quality and consistency of resolution.
• Work closely with the O2C Team Lead and other senior team members to align on priorities, escalations, recurring issues, and improvement actions, ensuring joined‑up delivery across the support team.