Digital Transformation & Technology Manager

Your role

Digital Transformation & Strategy

• Develop and maintain the programme-wide digital transformation and innovation strategy, aligned with the Client's'operational, asset management and customer-service objectives.
• Establish a practical digital transformation roadmap covering short-, medium- and longer-term initiatives for the PMC and O&M'organisations.
• Identify opportunities to replace manual, fragmented and legacy processes with integrated digital workflows and data-driven solutions.
• Assess organisational digital maturity and identify opportunities for improving technology adoption, data utilisation, automation and collaboration.
• Translate emerging technology developments into practical solutions and proposals relevant to complex operational environments.
• Establish prioritisation criteria for transformation initiatives based on operational value, implementation feasibility, cybersecurity exposure, cost, scalability and expected benefits.
• Develop compelling business cases, option assessments, implementation strategies and benefits-realisation plans for proposed initiatives.
• Provide strategic advice to senior Client and PMC leadership regarding digital trends, emerging technologies and their potential application within the programme.

Technology Innovation

• Continuously scan the technology market for solutions capable of improving operational efficiency, reliability and customer experience.
• Evaluate opportunities involving Artificial Intelligence, machine learning, advanced analytics, predictive technologies, digital twins, IoT/connected assets, intelligent automation, mobile applications and cloud-enabled platforms.
• Identify opportunities for predictive and condition-based maintenance using asset condition, failure and performance data.
• Explore appropriate applications of AI and advanced analytics for incident management, maintenance planning, asset reliability, passenger demand, performance forecasting and management reporting.
• Develop structured proof-of-concept and pilot programmes before recommending wider deployment.
• Evaluate technology proposals submitted by the O&M contractors and provide independent recommendations to the Client.
• Encourage interoperability and avoid unnecessary proliferation of disconnected applications and information silos.

Data, Analytics & Performance Improvement

• Promote a data-driven performance culture across PMC and O&M'organisations.
• Work with performance, operations, maintenance and asset management teams to improve the availability, quality and use of operational information.
• Identify opportunities to integrate information from operational, maintenance, asset, customer and business systems to provide improved performance visibility.
• Support development of executive dashboards, management information systems and analytical tools providing meaningful performance insights.
• Establish mechanisms for identifying trends, recurring failures, emerging risks and opportunities for performance improvement.
• Encourage movement from retrospective reporting towards predictive and prescriptive performance management.
• Define measurable success criteria and KPIs for transformation initiatives and monitor realised benefits against approved business cases.

Cybersecurity & Digital Resilience

• Promote cybersecurity-by-design when introducing new digital technologies and applications.
• Work closely with cybersecurity, IT and operational technology specialists to ensure proposed solutions appropriately consider security architecture, information protection and operational resilience.
• Ensure technology initiatives appropriately recognise the distinction and dependencies between enterprise IT and operational technology environments.
• Support cybersecurity risk assessments associated with system integration, remote connectivity, cloud solutions, IoT devices, third-party applications and data exchange.
• Promote appropriate governance of privileged access, system interfaces, supplier connectivity and technology changes.
• Support assessment of cyber-related risks associated with O&M contractor technology proposals and transformation programmes.
• Encourage digital solutions that strengthen rather than compromise the resilience and availability of critical operational systems.

O&M Contractor Transformation & Assurance

• Challenge the O&M contractors to continually improve their use of technology, digital processes, automation and data analytics.
• Review contractor technology roadmaps and assess alignment with Client objectives and the wider programme transformation strategy.
• Encourage sharing and adoption of proven innovations and good practices across both O&M'organisations where commercially and operationally appropriate.
• Identify duplicated systems, technology gaps and opportunities for improved integration across the wider operating environment.
• Monitor implementation of approved transformation initiatives and escalate delivery, integration or benefits-realisation issues.
• Benchmark contractor digital capabilities against appropriate international practices and comparable complex operational environments.
• Provide independent assurance that contractor-proposed digital solutions deliver demonstrable operational value rather than technology adoption for its own sake.

Digital Governance & Architecture

• Support establishment of programme-wide governance for digital initiatives, technology investments and innovation proposals.
• Define frameworks for progressing initiatives through idea identification, assessment, business case, approval, pilot, implementation, adoption and benefits realisation.
• Collaborate with IT, OT, cybersecurity, data, engineering and operations specialists to ensure technology solutions are integrated appropriately.
• Promote common technology principles, information standards and interface requirements across the programme.
• Support governance of technology vendors, solution providers and specialist consultants where required.
• Ensure digital transformation initiatives appropriately consider scalability, maintainability, interoperability, resilience and whole-life value.

Change Management & Adoption

• Recognise that successful digital transformation requires organisational and behavioural change, not simply deployment of new technology.
• Develop stakeholder engagement and adoption strategies for major transformation initiatives.
• Work with O&M leadership and functional teams to identify operational barriers to technology adoption and develop practical mitigation measures.
• Establish digital champions and communities of practice where appropriate.
• Support development of training, knowledge-transfer and competency-building programmes associated with new technologies.
• Monitor user adoption and ensure intended operational benefits are actually achieved following implementation.
• Promote continuous improvement, innovation and constructive challenge across the PMC and contractor organisations.

Stakeholder & Leadership Engagement

• Act as the programme's senior point of reference for digital transformation and technology-enabled improvement.
• Present transformation strategies, investment proposals, business cases and implementation progress to senior Client and PMC leadership.
• Facilitate workshops with operations, maintenance, engineering, asset management, customer experience, IT, cybersecurity and other relevant functions.
• Engage with external technology organisations, specialist suppliers, research organisations and industry bodies where appropriate.
• Communicate complex technical concepts in clear business language suitable for executive decision-making.
• Build consensus between technical, operational and commercial stakeholders with differing priorities.