Project Digital Analyst

Your role

• Provide IT support for the Common Data Environment (CDE) on major Nuclear new build projects.
• Create an IT support ticketing system for management and resolution of IT issues with CDE applications.
• Interface with users from alliance organizations to understand issues and provide timely resolution.
• Provide user training on application features.
• Interface with the project Digital team, application vendors and internal IT to find solutions to issues raised and document resolutions for future reference.
• Create and follow up on support service requests with CDE application vendors as and when required.
• Provide functional support for both application and business process issues.
• Create and maintain support documentation such as FAQs, work instructions and job aids.
• Provide, modify and remove access to CDE applications for all alliance organization users, ensuring only users with required security clearances have access.
• Maintain access logs and traceability for user access requests and approvals.
• Partner with project functions to capture requirements for process automation, data integration and reporting needs.
• Develop, test, implement and maintain solutions such as workflow configuration, application integration, data dashboards in the CDE based on captured requirements.
• Debug production issues and resolve them quickly with permanent fixes.
• Identify areas for business process improvement and efficiencies; make recommendations to improve existing processes or system functionality.
• Assist in designing and developing SharePoint sites using HTML and modern web components, maintain site structure, content organization and user interface consistency.
• Develop and maintain interactive dashboards and reports, connect to various data sources and ensure data accuracy and relevance.