Support Analyst
__jobinformationwidget.freetext.LocationText__
Bangalore
- Services-conseils
Are you ready to take the next step in your career?
PostulezCe poste vacant est désormais expiré. Veuillez consulter des postes similaires ci-dessous...
Support Analyst
Atkins is one of the world’s most respected design, engineering and project management consultancies. We build long-term trusted partnerships to create a world where lives are enriched through the implementation of our ideas
Atkins has recently defined a “One Atkins 2020” Organizational strategy. To support this strategy, GIS has defined an operating model for 2020 to revolutionize the way GIS is provided to the organization, moving from a BAU focus to a Business Value driven organization.
Key concepts include: moving to digital products, adopting agile across the organization, leveraging cloud, and focus on supporting bid and delivery.
The People and Business Operations agenda includes a unique opportunity to introduce innovative digital products. In order for Atkins to stay ahead of its competitors we need a suite of digital products and services that will meet the ONE Atkins 2020 vision. Working collaboratively with the People and Business Operations community you will be bring the creativity, technical knowledge and commercial acumen to create and manage new products and improve products which are key to our overall strategy.
Key Deliverables/Responsibilities
• Manage incident and request queues in line with defined SLAs
• Support the Product Managers and Specialists with configuration where required
• Work with Global Services to equip them for 1st and some 2nd level support, and to ensure seamless handover of higher levels of support
• Keep customers informed on status and progress of incidents and requests
• Proactively recommend Product improvements
• Ensure fixes are fed back to Global Services and incorporated into their knowledge base to aid first line fix rates
• Record all incidents within the work management system
• Achieve team and individual targets (SLAs and KPIs)
Essential
• Excellent customer service skills (Strong business focus and stakeholder engagement skills)
• Strong analytical skills with a precise problem solving approach to work
• Experience of working in a high pressure environment
• Experience writing SQL queries against databases to retrieve/update data
• Experience working on IIS, ASP.net applications
• Knowledge of SQL Server scripting/procedures would be beneficial.
• Excellent communication skills (both written and verbal)
• Solid written English skills (including report writing)
• Ability to build relationships and communicate at all levels
• Ability to build and maintain efficient working relationships in a team based environment
• Experience of working in a global team, interacting with team members around the world
• Proven ability to deliver continual service improvement
• Ability to share technical knowledge and support colleagues
• Organized with meticulous attention to detail
• Professional and target driven
• Autonomous with an ability to make decisions
• Experience of working to and exceeding targets (SLAs and KPIs)
• Experience of working within a multi-cultural environment
• Experience of working in a fast moving and changing large enterprise IT environment
Behavioral Competencies
We’re bold…
• We use our curiosity, innovation and creativity to solve problems in cool ways
• We’re confident in our knowledge and technical expertise
We’re proactive…
• We seek out opportunities, and really listen to our customers’ problems
• We work together in a dynamic and agile way to make change happen quickly
We’re experimenters …
• We’re not afraid to try different ways of doing things
• We’re champions for new ideas and tools
We're trusted…
• Building close, trusted partnerships really matters to us
• We solve problems together with the business, working openly and honestly
• We share our knowledge and work in collaborative ways, joining together for the best results
Are you ready to take the next step in your career?
PostulezAccroche
CanadaType de contenu
BlogsDate de publication
02/19/2024
Récapitulatif
Aujourd'hui, nous rencontrons Sabrina et Claudia, deux femmes extraordinaires dans le domaine de l'ingénierie. Rejoignez-nous pour découvrir leurs parcours, leurs triomphes et l'impact qu'ell
Watch: Featured video content
Accroche
CanadaType de contenu
BlogsDate de publication
02/19/2024
Récapitulatif
Aujourd'hui, nous rencontrons Sabrina et Claudia, deux femmes extraordinaires dans le domaine de l'ingénierie. Rejoignez-nous pour découvrir leurs parcours, leurs triomphes et l'impact qu'ell
Watch: Featured video content
Related job roles
Salaire
Localisation
Chennai
Job Type
Full Time
Career Area
Linxon - NewCo
Category
Permanent
Location
Chennai
Description
Join Us! We combine AtkinsRéalis project management expertise and Hitachi Energy’s deep technological knowledge to create a company dedicated to substations – we are Linxon!The 2D CAD Designer – OPC
Référence
R-114443
Date d’expiration
01/01/0001
Salaire
Localisation
Dubai
Job Type
Full Time
Career Area
Project management
Category
Permanent
Location
Dubai
Description
AtkinsRéalis, a world-leading design, engineering, and project management organization. We connect people, data and technology to transform the world's infrastructure and energy systems.We are active
Référence
R-114426
Date d’expiration
01/01/0001
Salaire
Localisation
Manchester
Job Type
Full Time
Career Area
Civil engineering
Marché
Transports
Category
Permanent
Location
Manchester
Description
Help us to deliver exciting and complex Highways projects! Join our talented team, where everyone has a voice, and together we face our clients' challenges head-on. Work together in a diverse and incl
Référence
R-113714
Date d’expiration
01/01/0001
Salaire
Localisation
London
Job Type
Flexible Working
Full Time
Career Area
Architecture
Marché
Environnement et géosciences
Category
Permanent
Location
London
Epsom
Description
Planning a better future for our communitiesAtkinsRéalis is one of the world’s leading multi-disciplinary consultancy firms offering unparalleled opportunities for talented individuals in search of a
Référence
R-113554
Date d’expiration
01/01/0001
Salaire
Localisation
Chelmsford
Job Type
Flexible Working
Full Time
Career Area
Administrative support
Marché
Transports
Category
Permanent
Location
Chelmsford
London
Description
Are you ready to take up a vital role in shaping some of our exciting projects? How about joining our talented team, where everyone has a voice, and together we face our clients' problems head-on. It'
Référence
R-112437
Date d’expiration
01/01/0001
Salaire
Localisation
Bristol
Job Type
Flexible Working
Full Time
Career Area
Landscape Architecture
Category
Permanent
Location
Bristol
Cardiff
Description
The AtkinsRéalis Landscape Practice is an award winning leading UK-based design Practice, with global reach, whose reputation is built on a culture of open collaboration, creating, and delivering exce
Référence
R-111954
Date d’expiration
01/01/0001
Salaire
Localisation
London
Job Type
Flexible Working
Full Time
Career Area
Health & safety
Category
Permanent
Location
London
Epsom
Description
Job Title: Associate/Associate Director Environmental ConsultantLocation: London/South EastJob DescriptionAtkinsRéalis is one of the world’s leading multi-disciplinary consultancy firms offering unpar
Référence
R-110668
Date d’expiration
01/01/0001
Salaire
Localisation
Bristol
Job Type
Flexible Working
Full Time
Career Area
Project management
Category
Permanent
Location
Bristol
Description
The AtkinsRéalisUK Infrastructure Project Delivery Practice (PDP) is the centre of excellence for the delivery of infrastructure projects and combines the best in project management and design managem
Référence
R-110204
Date d’expiration
01/01/0001
Salaire
Localisation
Dartford
Job Type
Flexible Working
Full Time
Career Area
Civil engineering
Category
Permanent
Location
Potters Bar
Dartford
Leatherhead
Description
AtkinsRéalis, Balfour Beatty and Egis Road Operations UK are part of a consortium, creating Connect Plus Services, a unique partnership with a collective strength in highways asset care from finance,
Référence
R-109363
Date d’expiration
01/01/0001
Salaire
Localisation
Epsom
Job Type
Flexible Working
Full Time
Career Area
Project management
Category
Permanent
Location
Epsom
Description
Senior Project ManagerThe AtkinsRéalis Infrastructure Project Delivery Practice (PDP) is the centre of excellence for the delivery of infrastructure projects and combines the best in project managemen
Référence
R-108934
Date d’expiration
01/01/0001
AtkinsRéalis
Explorez les possibilités et voyez comment vous pouvez changer le monde en faisant ce que vous aimez chez AtkinsRéalis
Apprenez-en plus