Assistant Project Support Officer

Your role

• Manage 2,000–3,000 annual training course bookings across multiple UK‑approved external providers.
• Receive and action training requests triggered through Workday workflows.
• Review task details including:
• Course type
• Approved provider options
• Deadlines and expiry dates
• Cost codes
• Worker details
• Evidence and certification rules
• Book training using the Workday‑linked course catalogue and approved providers.
• Liaise with providers to secure course availability and confirmations.
• Issue joining instructions and booking confirmations to workers.
• Upload booking confirmations and completion evidence directly into Workday certification records.
• Ensure accurate capture of:
• Certificate document
• Provider name
• Completion date
• Course duration
• Expiry/renewal date
• Maintain accurate and up‑to‑date training and certification data within employee profiles.
• Support automated notifications to line managers confirming completion and compliance updates.
• Manage expiry‑driven rebookings (approximately 150–300 annually).
• Action certification renewals initiated via Workday expiry reminders (e.g. Network Rail Sentinel Personal Track Safety and other safety‑critical competencies).
• Ensure training records align with UK training rules and compliance requirements (high‑level).
• Identify exceptions or non‑standard cases and escalate to the UK Safety Training Hub as defined.
• Act as a first‑line contact for training‑related enquiries via a shared inbox and Workday task queue.
• Respond to worker and manager queries regarding:
• Training status
• Booking progress
• Certificates and records
• Provide clear guidance within defined procedures and escalate issues where required.
• Maintain high standards of data accuracy and completeness within Workday.
• Follow agreed booking processes, catalogue instructions, and provider guidance.
• Support quality checks as required by senior team members.
• Work within agreed Service Level Agreements (SLAs)