Corporate Credit Card Program Administrator

This is the job where you can fully value your communication and analytical skills as well as your excellent attention to details, while working with various stakeholders around the world.

As Corporate Credit Card Program Administrator you will be responsible for administrating the Corporate Credit Card Program, including handling the card application process, card usage, delinquency management, and reporting and data analytics. You will also be providing internal customer support as well as responding to queries or following up with cardholders and their managers on various topics in order to reinforce internal policies and rules, being part of the Finance Support Services team of AtkinsRéalis Financial Shared Service Center based in Bucharest.

Responsibilities

• Accurate execution of Corporate Credit Cards related tasks and working procedures.
• Perform root cause analysis, identify issues/gaps, provide resolutions.
• Answer/initiate calls and emails, document and record all incidents / requests raised using a ticketing system.
• Constantly communicate with the Business Units, project teams and other FSS departments
• Share knowledge by contributing to the creation/update of team procedures and documentation.
• Build strong relationship with AtkinsRéalis internal and external customers.
• Identify process/system improvements opportunities and participate in their implementation.

Required

• Proficiency in English
• Excellent communication skills and customer service oriented
• Experience in customer service-related tasks is a plus
• Attention to detail and thoroughness
• Good knowledge of Microsoft Office Suite
• Strong deep analytical and problem-solving skills
• Able to efficiently manage time, set priorities and complete multiple tasks simultaneously
• Proficiency in English & Romanian
• Candidate based in Romania

Preferred

• Experience in the customer service field
• University Degree in Economics/Business
• Knowledge of Corporate Credit Card administration or another finance/shared service-related field

Our offer towards work-life balance

• Work-from-home
• Direct contract with AtkinsRealis
• Motivational financial package & flexible benefits
• Easter and Christmas bonuses
• Performance bonus
• Free French language classes
• Employees Wellness Program
• Employee Assistance Program (EAP) > free psychological, financial, or legal counseling
• Additional paid personal days per year
• Learning and Development programs, Career opportunities
• Team activities, virtual team-building events, Fun@Work
• Open and dynamic work environment
• Flexible working schedule organized in 3 shifts: 9:00 – 17:30, 10:30 - 19:00 and 13:30 - 22:00* Monday to Friday (6 mandatory evening shifts per month (bonus after the 4th evening shift).