Technical Manager

Your role

Under general direction, supervises the staff and work production of a technical work unit.
Provides leadership, direction and technical guidance to staff to ensure that quality technical
services are provided to clients and that the technical work unit meets its operating performance targets. Manages project production, project acquisition/client relations, and financial management of the work unit to ensure quality, client satisfaction, continued production backlog, and profitability of all projects within the work unit. Typically, responsible for annual revenues over $2M and over 15 staff.

• Staff Administration:
  • With Technical Director, BU Managers and Project Managers, identifies
    current and future staffing availability based on technical and budgetary requirements of future workload and manpower projections.
  • Recommends salary levels for new hires and initiates salary and position adjustment actions for staff, subject to senior management review and approval.
  • Conducts semi-annual performance reviews and annual career planning sessions with direct reports.
  • Provides staff with ongoing performance feedback and counsel to promote improved performance and career development.
  • Helps staff identify and pursue technical and professional development activities consistent with their career development goals and work unit objectives/company needs.
  • Ensures staff compliance with company policies and procedures.
• Project Production and Management:
  • Ensure appropriate staff allocation to projects in consideration of project schedules, budgets, key milestone dates and work products.
  • Monitors and enforces compliance with established quality control standards, ensuring that appropriate quality assurance activities are being performed throughout the operating unit.
  • Reviews project QC plans and periodic QA compliance audits on current or recently completed projects.
  • Assists staff in resolving problems concerning work with the various business units.
• Technical Excellence:
  • Maintains visibility and professional currency by actively participating in
    professional and civic organizations and encourages staff to do the same.
  • Works with Practice and Technical Directors to design and implement development tracks for technical staff, with a focus on building technical excellence at all levels of the organization.
• Marketing and Client Maintenance:
  • May participate in pursuing new project opportunities for firm by maintaining contacts with current and prospective clients.
• Contracts and Financial:
  • May assist sales leads and project managers to staff new pursuits and contract negotiations.
  • Approves purchase requests for capital items as specified in the Authorization Matrix.
  • Performs such other duties as the supervisor may from time to time deem necessary.
• Complexity (Variety or uniqueness of tasks; relative difficulty or importance of work performed; size of unit supported, etc.):
  Manages project production within a technical practice center. Typically, responsible for annual revenues over $2M and over 15 staff.
• Decision-making (Supervision received; independent judgment or initiative; consequence of error):
  Works independently under general direction. Makes approval decisions as specified in the Authorization Matrix. Accountable for quality, client satisfaction, continued production backlog and project profitability for the work unit.
• Work direction given to others (Titles and number of personnel; type of direction given):
  Typically, directly supervises project managers, technical professional, and assigned technical and administrative support staff. Responsible for performance management and career development of direct reports.
• Internal contacts (Required interaction/relationship with others within the organization):
  Interfaces with senior technical professionals, technical managers, and administrative staff and managers throughout company.
• External candidates (Required interaction/relationship with others outside the organization):
  Represents the organization to clients, regulatory agencies and subconsultants. Maintains contacts with clients and prospective clients.