Traffic Management Center (TMC) Operator

About you

Minimum Qualifications:

• Operator must have 3 years of experience, including 1 year within the past 3 years, in the following:
  • Related college education or relevant technical training may be substituted for experience on a year per year basis.
  • Proven analysis experience in freeway management system concepts and operations, traffic flow principles and procedures, electrical/electronic and design procedures, applicable Traffic Management Systems related computer applications and operations and implementing emergency response procedures.
  • Worked in a high-paced and high-pressure environments.
  • Prioritized tasks providing customer service using excellent communication skills, via radio, phone, and emails.
• Excellent oral communication and interpersonal skills required.
• Must have good command of the English language.
• Must compose clear and concise sentences that include all pertinent information without spelling or grammatical errors.
• Client requirements: Candidates must successfully complete the client's background screening process, which includes a fingerprint‑based, nationwide criminal history check conducted in accordance with FBI Criminal Justice Information Services (CJIS) standards. All offers of employment are contingent upon passing the client background screening process.

Experience:

• Level 1 Operator – Trainee must meet minimum qualifications outlined above
• Level 2 Operator – Operator must meet the qualifications of Level 1 Trainee, have completed required TxDOT training specific to their job category, and have a minimum of one year of state DOT TMC Operator experience
• Level 3 Operator – Operator must meet the requirements of Level 2, with a minimum of 2 years of state DOT TMC Operator experience
• Level 4 Operator – Operator must meet the requirements of Level 3, and have significant experience monitoring and reporting on some, if not all, of the following: managed lanes, secondary incidents, wrong way driving, construction event management, and stalled/abandoned vehicles.