Traffic Management Center (TMC) Operator

Austin, Texas, United States of America

Overview

We are seeking Traffic Management Center (TMC) Operators Level 1-4to join our TMC Practice in Austin, TX, reporting to the TMC Operations Manager, to support vendor operated TMC functions for the TxDOT Austin District. TMC staff will operate, monitor, and manage activity on the roadways in the Austin District at the Combined Transportation, Emergency, and Communications Center (CTECC).

This traffic management center is a 24/7/365 operation which requires schedule flexibility, including availability for nights, overnights, weekends, and holidays.

Your role

• Use Intelligent Transportation Systems (ITS) software to:
  • Control and monitor field devices such as cameras, dynamic message signs (DMS), wrong way driver detection, and any other technology; and
  • Monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills; and
  • Log incidents, construction and maintenance closures; and
  • Monitor system generated response plans and accept or override; and
  • Log time-based components of incident timeline; and
  • Post and update DMS messages alerting motorists of incidents and impact.
• Dispatch and communicate with all incident management personnel and HERO safety service patrol to the locations of road hazards and crashes, providing clear directions to the location and an accurate description of an incident as advised by citizens, public safety entities, department personnel, or ITS software.
• Provide information to motorists, TxDOT personnel, or other agencies on traffic and road conditions; direct calls to appropriate personnel in traffic operations or take action as necessary.
• Monitor public facing police and fire CAD (computer aided dispatch) systems, Rekor, Waze, and Google maps to detect incidents.
• Communicate with internal and external partners.
• Answer all after hour calls for TxDOT Austin District, documenting communication and dispatching the necessary personnel.
• Be prepared to work additional hours or shifts in support of weather and special events.

About you

Minimum Qualifications:

• Operator must have 3 years of experience, including 1 year within the past 3 years, in the following:
  • Related college education or relevant technical training may be substituted for experience on a year per year basis.
  • Proven analysis experience in freeway management system concepts and operations, traffic flow principles and procedures, electrical/electronic and design procedures, applicable Traffic Management Systems related computer applications and operations and implementing emergency response procedures.
  • Worked in a high-paced and high-pressure environments.
  • Prioritized tasks providing customer service using excellent communication skills, via radio, phone, and emails.
• Excellent oral communication and interpersonal skills required.
• Must have good command of the English language.
• Must compose clear and concise sentences that include all pertinent information without spelling or grammatical errors.
• Client requirements: Candidates must successfully complete the client's background screening process, which includes a fingerprint‑based, nationwide criminal history check conducted in accordance with FBI Criminal Justice Information Services (CJIS) standards. All offers of employment are contingent upon passing the client background screening process.

Experience:

• Level 1 Operator – Trainee must meet minimum qualifications outlined above
• Level 2 Operator – Operator must meet the qualifications of Level 1 Trainee, have completed required TxDOT training specific to their job category, and have a minimum of one year of state DOT TMC Operator experience
• Level 3 Operator – Operator must meet the requirements of Level 2, with a minimum of 2 years of state DOT TMC Operator experience
• Level 4 Operator – Operator must meet the requirements of Level 3, and have significant experience monitoring and reporting on some, if not all, of the following: managed lanes, secondary incidents, wrong way driving, construction event management, and stalled/abandoned vehicles.

Rewards & benefits

At AtkinsRéalis, our values—Safety, Integrity, Collaboration, Innovation, and Excellence—are more than just words. They are the foundation of who we are and how we work. These principles shape our culture, guide our decisions, and inspire us to create an environment where every team member feels empowered to grow, succeed, and make a meaningful impact.

Depending on your employment status, AtkinsRéalis benefits may include medical, dental, vision, company-paid life and short- and long-term disability benefits, employer-matched 401(k) with 100% vesting, employee stock purchase plan, Paid Time Off, leaves of absences options, flexible work options, recognition and employee satisfaction programs, employee assistance program, and voluntary benefits. You can review our comprehensive benefits page here.

About AtkinsRéalis

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Additional information

Expected compensation range is between $22.00 - $30.00 hourly depending on skills, experience, and geographical location.

Are you ready to expand your career with us? Apply today and help us shape something extraordinary.

AtkinsRéalis is an equal opportunity, Drug-Free employer EOE/Veteran/Disability

Please review AtkinsRéalis' Equal Opportunity Statement here.

AtkinsRéalis cares about your privacy and is committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data. By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice.

Note to staffing and direct hire agencies:

In the event a recruiter or agency who is not on our preferred supplier list submits a resume/candidate to anyone in the company, AtkinsRéalis family of companies, we explicitly reserve the right to recruit and hire the candidate(s) at our discretion and without any financial obligation to the recruiter or agency. https://careers.atkinsrealis.com/recruitment-agencies