Advisor / Officer – HR Service Delivery

Your role

HR Operations

• Act as the HR Operations Partner for Hong Kong, ensuring seamless delivery of all HR services.
• Provide comprehensive HR operational support, including year-end activities, and tasks requiring in-region presence.
• Coordinate with GTC and other stakeholders to ensure timely closure of pending HR operations tasks.

Payroll Management

• Serve as the primary point of contact for Hong Kong payroll.
• Oversee end-to-end payroll processing, ensuring timely and accurate execution by shared services.
• Manage taxation filling for Hong Kong employees through accurate data collation and timely submissions.

SCR File Maintenance

• Act as the sole HR representative for SCR-related updates while ensuring 100% accuracy and alignment with current employee data.

People Hub Case Quality & Delivery

• Act as the custodian of People Hub case delivery, ensuring timely and accurate resolution on ServiceNow and Workday.
• Perform regular audits and quality checks on case management systems to ensure high service standards.
• Oversee the accuracy of HR transactions, documentation, and case closures.

Governance & Compliance

• Conduct regular governance checks and audits to ensure data integrity and compliance with Hong Kong and local Labor Ordinance and other employment regulations.
• Ensure mandatory employee data fields are accurate and up to date.
• Maintain documentation readiness for internal and external audits, act as the point of contact for all regional audit requirements.

Process & Policy Enhancement

• Collaborate with shared services, People Partners and global teams to identify and implement process improvements.
• Drive enhancements in HR processes and policies to improve operational efficiency and employee experience.
• Develop and maintain Standard Operating Procedures (SOPs) and governance mechanisms to ensure consistency and compliance.

HR Intranet Page Management

• Maintain and regularly update the HR page on the company intranet.
• Ensure policies, guidelines, and HR-related content are accurate, current, and easily accessible.

Benefits Administration and Harmonization

• Oversee benefits administration for the Hong Kong office, including but not limited to MPF, insurance movements & related administration , and leave management.
• Prepare and submit visa documentation for employee secondments, transfers, and new hires.
• Work towards standardizing employee benefits and ways of working across Hong Kong, ensuring alignment with regional and global frameworks to promote equity and consistency.