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Mississauga, Ontario, Canada
Overview
The Smart Electrical (SEL) Support Specialist supports the Hexagon Smart Electrical application in a project environment with regards to the following: User support, Project support, SEL project administration including but not limited to maintenance, customization, integration with other software, software upgrades.
Candu Energy Inc. is a leading full-service nuclear technology company providing nuclear power reactors and nuclear products and services to customers worldwide. Our 1,400 highly skilled employees design and deliver state-of-the-art CANDU® reactors, carry out life extension projects, provide plant life management programs and tools, and offer operation and maintenance services for existing nuclear power stations.
Your role
System level activities required to support the following software above, this includes activity items such as:
- Set-up and monitoring application backup, scheduled tasks, batch services, Internal Development and managing user access.
- Participate in software certification, User Acceptance Testing, Requests For Change and delivery processes, ensure issues are communicated to developers and software vendors as needed.
- Configure, test and put into production SEL for new projects.
- Provide user support for SEL projects and software integration with other applications including but not limited to: SPF, Smart 3D, Smart Instrumentation, Smart P&ID.
- Maintain project borders and security identifiers.
- Resolve software installation issues.
- Liaise with external vendors including IT developers to investigate unusual problems with software releases/ hardware issues, or to receive assistance with hardware and peripheral malfunctions.
- Resolve CADD problems related to the software application.
- Train users as needed in supported software use.
- Support and maintain the Engineering Tools development and certification servers.
- Work directly with other areas of IT (e.g. Data Centre, infrastructure services etc.) to investigate, escalate requests and/or to seek advice on technical support issues regarding Applications Development, Data Centre and Infrastructure Services.
- Liaise with Developers, staff Engineering and Chief Designer to define and implement enhancements.
Location
Mississauga, Ontario, Canada
Job Type
Full time
Ref
R-146421
Salary range
-
About you
- Preferred Unversity Degree specialized in a related technology from an accredited institution and minimum of five years of relevant experience.
- Capable of supporting the Engineering applications for which the branch is responsible.
- Ability to investigate, assess and resolve issues associated with hardware and software problems.
- Good verbal, written, organizational and presentation skills.
- Ability to effectively interface with staff, project management team, and internal clients.
- Demonstrate initiative and results-oriented performance.
- Knowledgeable with the Intel hardware platform and Windows Operating system.
- Capable of supporting the Engineering applications for which the branch is responsible.
- Ability to investigate, assess and resolve issues associated with hardware and software problems.
- Good verbal, written, organizational and presentation skills.
- Ability to effectively interface with staff, project management team, and internal clients.
- Demonstrate initiative and results-oriented performance.
Why choose AtkinsRéalis?
Wherever you are in your career – and whoever you are – AtkinsRéalis is for you. Here, support and collaboration are a vibrant part of a culture that lets you choose where – and how far – your career can go. Take on projects that push boundaries and drive sustainable impact, surrounded by colleagues who believe there's no limit to how brilliant you can be. It's time to join a like-minded team where you'll be rewarded, supported, and free to be your kind of brilliant.
Reward & benefits
Explore the rewards and benefits that help you thrive – at every stage of your life and your career at AtkinsRéalis in Canada.
Enjoy competitive compensation, employee recognition, and a brilliant range of flexible benefits you can tailor to your health, wellbeing, financial and lifestyle needs.
Make the most of diverse opportunities for training and professional development to grow your skills and expertise.
And take advantage of our hybrid working culture and generous time-off policies to balance a fulfilling career with your personal life.
Make it brilliant, a career with AtkinsRéalis
Our supportive, collaborative culture inspires us as a global community every day.
Watch this short film and imagine what you could achieve here, too.
About AtkinsRéalis
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.
Additional information
AtkinsRéalis cares about your privacy. AtkinsRéalis and other subsidiary or affiliated companies of AtkinsRéalis (referred to throughout as "AtkinsRéalis") are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use, and transfer your Personal Data.
By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice.
Appropriate accommodation will be provided upon request throughout the recruitment and hiring process as required by Company policy and the Accessibility for Ontarians with Disabilities Act (AODA).
Successful applicants will be notified about AtkinsRéalis' accommodation policies at the time the employment offer is extended, and the information will be shared with new personnel during the onboarding process.
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