Let’s find your next opportunity
AI Assistant: {{ chat.assistant.message }}
{{meta?.totalCount}}
results found
Sort By
{{ job.job_posting_title
}}
{{ job.job_posting_title }}
{{ job.is_cms_job ? (job.cities.split(';').length > 1 ? 'Various locations' : job.location_mappings[0]) : (job.location_mappings.length > 1 ? 'Various locations' : job.location_mappings[0]) }}
We are sorry there are no jobs that match your exact criteria. Try a new search term, or use the filters to continue browsing for available opportunities.
Suggested roles matches
{{ job.title }}
{{ job.title }}
{{ [job.cities[0], job.regions[0], job.countries[0]].join(', ') }}
Various locations
We are sorry there are no jobs that match your exact criteria. Try a new search term, or use the filters to continue browsing for available opportunities.
Let’s find your next opportunity
{{ job.job_posting_title
}}
{{ job.job_posting_title }}
{{ job.is_cms_job ? (job.cities.split(';').length > 1 ? 'Various locations' : job.location_mappings[0]) : (job.location_mappings.length > 1 ? 'Various locations' : job.location_mappings[0]) }}
Riyadh, Saudi Arabia, Saudi Arabia
Manage the client service requests via inbound and outbound telephone calls, e-mails, web requests and walk-ins
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information
- Accurately document and update records in required systems
- Follow up in a timely manner to ensure customer satisfaction
- Understand all programs, systems, and procedures necessary to perform job effectively
- Where applicable, communicate with customers to attempt to bring resolution
- Communicate feedback and progress to management
- Maintain diplomacy and tact when dealing with upset or escalated calls
- Escalate customer complaints and/or calls through the appropriate channels to management
- Provide feedback to management concerning possible problems or areas of improvement
- Make recommendations to implement improved processes
- Perform other duties as assigned by management
- Ability to maintain the highest level of confidentiality
- Proficient personal computer skills, including Microsoft Office
- Excellent interpersonal, written, and oral communication skills
- Ability to work in a team fostered environment
- Ability to work in a multi-tasked environment
- Ability to prioritize and organize work
- Ability to adapt to a flexible schedule
Location
Riyadh, Saudi Arabia, Saudi Arabia
Job Type
Full time
Ref
R-158590
Salary range
-
Why choose AtkinsRéalis?
Wherever you are in your career – and whoever you are – AtkinsRéalis is for you. Here, support and collaboration are a vibrant part of a culture that lets you choose where – and how far – your career can go. Take on projects that push boundaries and drive sustainable impact, surrounded by colleagues who believe there's no limit to how brilliant you can be. It's time to join a like-minded team where you'll be rewarded, supported, and free to be your kind of brilliant.
Make it brilliant, a career with AtkinsRéalis
Our supportive, collaborative culture inspires us as a global community every day.
Watch this short film and imagine what you could achieve here, too.
Related jobs
Related blogs
How Belal Deiranieh is shaping Middle East transportation.
Transportation is at the heart of the Middle East’s transformation. Discover how Belal Deiranieh will help drive the next phase of growth and connectivity at AtkinsRéalis.
From a LinkedIn message to leading talent strategy across regions: Meet Doaa
Discover Doaa’s journey from design to strategic talent leadership. Read how she fast tracked her growth and built strong hiring practices across regions.
What is the New Murabba project in Saudi Arabia?
Learn about the innovative New Murabba project in Saudi Arabia.
Sustainability and sustainable development in the Middle East: A net zero conversation with Mayuko T
This week we caught up with Mayuko Totsuka – Strategic Advisory, Sustainability Lead, Middle East, at AtkinsRéalis.
What does an aviation Project Manager do?
We’ve expanded on the role of Aviation Project Managers at AtkinsRéalis.
What are the future stadiums in Saudi Arabia?
Exploring the future stadium projects in KSA.
Explore the most significant technological advancements in engineering
Learn about the biggest challenges engineers are facing in 2023.
How waste management specialists contribute to a sustainable future
Learn about why waste management important in sustainability.
How Digital Twin Technology is being used in Engineering and Construction
Learn about the types of digital twin technology, the benefits and applications of this tech in engineering and construction.
Working and living in AlUla, with Kauthar Al Rawahy
Insights into the journey of Kauthar Al Rawahy as a Mobilization Manager in AlUla. It highlights her transition to AlUla, the projects she oversees, the benefits and difficulties of working in a remote location, and the activities she enjoys in AlUla. It also mentions how she manages her time and tasks, the tools she uses to plan projects, and describes the positive work environment in AlUla.
The Future of Digital Transformation in Engineering in the Middle East
Preserving Saudi Arabia's Cultural Heritage
Learn about the The Historic Jeddah Development Program.