Let’s find your next opportunity
AI Assistant: {{ chat.assistant.message }}
{{meta?.totalCount}}
results found
Sort By
{{ job.job_posting_title
}}
{{ job.job_posting_title }}
{{ job.is_cms_job ? (job.cities.split(';').length > 1 ? 'Various locations' : job.location_mappings[0]) : (job.location_mappings.length > 1 ? 'Various locations' : job.location_mappings[0]) }}
We are sorry there are no jobs that match your exact criteria. Try a new search term, or use the filters to continue browsing for available opportunities.
Suggested roles matches
{{ job.title }}
{{ job.title }}
{{ [job.cities[0], job.regions[0], job.countries[0]].join(', ') }}
Various locations
We are sorry there are no jobs that match your exact criteria. Try a new search term, or use the filters to continue browsing for available opportunities.
Let’s find your next opportunity
{{ job.job_posting_title
}}
{{ job.job_posting_title }}
{{ job.is_cms_job ? (job.cities.split(';').length > 1 ? 'Various locations' : job.location_mappings[0]) : (job.location_mappings.length > 1 ? 'Various locations' : job.location_mappings[0]) }}
Chennai, Tamil Nādu, India
Join Us!
We combine AtkinsRéalis project management expertise and Hitachi Energy's deep technological knowledge to create a company dedicated to substations – we are Linxon!
We are seeking an experienced Service Desk Lead/Manager to oversee global service desk operations, manage a team of engineers, and ensure seamless IT support delivery. The ideal candidate will be a hands‑on leader with strong technical expertise, people management skills, and proven experience in vendor and client management, SLA/KPI governance, and process improvement.
What will you do?
- Lead and manage service desk engineers at offshore location.
- Provide hands‑on support for escalated incidents, ensuring timely resolution.
- Oversee incident, request, and escalation management aligned with ITIL best practices.
- Monitor and report on SLAs, OLAs, and KPIs to ensure service excellence.
- Collaborate with global customers to ensure high satisfaction and proactive communication.
- Drive process improvements and implement automation/self‑service initiatives.
- Manage vendor relationships for service desk tools, hardware, and support services.
- Prepare and present service performance reports to leadership and stakeholders.
- Ensure compliance with ISO 20000, ISO 27001, and IT governance standards.
- Mentor and develop service desk engineers, fostering a culture of accountability and customer focus.
Experience, Education and other Required:
- Experience: 10+ years in Service Desk, with at least 5 years in leading a team.
- Bachelor's degree in computer science, Information Technology, or related field.
- Strong hands‑on expertise in ticketing tools (ServiceNow, Fresh service etc)
- Proven track record in vendor management and client engagement.
- Experience managing global customers and distributed teams.
- Excellent communication, stakeholder management, and problem‑solving skills.
- Familiarity with ITIL processes and service management frameworks.
- Experience in process design, automation, and continuous improvement initiatives
- Preferred Industry : Energy / Power Sector.
What we offer:
In return, we offer a wide range of rewards and benefits,
20 days Privilege Leave, 13 days Emergency leave and 14 Public holidays per year.
Medical Insurance, Life Insurance and Career Progression
When it comes to diversity and inclusion, we see things differently at Linxon - we encourage applications from people of all races, ages, genders, religions, sexual orientations and more - so whoever you are, we hope you'll see things our way, too.
About Linxon
Shaping energy solutions to empower sustainable connectivity.
Linxon's vision is to deliver the best market offering for turnkey substation projects through world-class power technologies and delivering the highest level of competence in managing infrastructure projects.
As a leading engineering company, we help our customers with turnkey substation solutions in the field of power transmission, renewable energy, and transportation.
In this role, you will have the opportunity to be part of a new company as it evolves and help shape it for the future. If you like new challenges, have an entrepreneurial spirit, and are interested in working with other motivated professionals with expertise in the Substations EPC business, then this is the new opportunity for you.
To know more about the Linxon please click on the link below.
Location
Chennai, Tamil Nādu, India
Job Type
Full time
Ref
R-152665
Salary range
-
Why choose AtkinsRéalis?
Wherever you are in your career – and whoever you are – AtkinsRéalis is for you. Here, support and collaboration are a vibrant part of a culture that lets you choose where – and how far – your career can go. Take on projects that push boundaries and drive sustainable impact, surrounded by colleagues who believe there's no limit to how brilliant you can be. It's time to join a like-minded team where you'll be rewarded, supported, and free to be your kind of brilliant.
Make it brilliant, a career with AtkinsRéalis
Our supportive, collaborative culture inspires us as a global community every day.
Watch this short film and imagine what you could achieve here, too.
Related jobs
Related blogs
Thames Tideway Tunnel
Designing the western section of London’s 25km super sewer, AtkinsRéalis helped deliver one of the largest wastewater infrastructure upgrades in the city’s history, transforming how London protects the Thames for generations.
How AtkinsRéalis UK&I supports employee wellbeing?
A quick look towards a healthier, happier workplace. Find out how we help you to thrive.
“Recognition, reflection, and responsibility”: Nidhie on leading UK infrastructure frameworks from India, mentoring with purpose, and what IWD really means
From Gurgaon to the UK, read how Nidhie drives complex infrastructure delivery with clarity, calm, and conviction.
“Small improvements at design stage can make a big difference”: Pooja on water infrastructure, working across borders, and never giving up on yourself
From designing critical systems to strengthening global teamwork, read how Pooja creates meaningful impact behind the scenes.
“I discovered a deep love for art”: Sangeeta on nuclear engineering, fusion technology, and finding creativity where you least expect it
Meet Sangeeta, an engineer who discovered a surprising love for art. Read how she blends creativity with her work on global projects.
Mayowa: Aligning budget, planning, and strategy to deliver excellence
Meet Mayowa, Project Manager at AtkinsRéalis.
At the heart of environmental assessments: Nancy’s essential role
Meet Nancy, Senior Environmental Planner and Project Manager at AtkinsRéalis.
At the heart of nuclear safety: Yang’s civil engineering expertise
Discover Yang, a senior nuclear civil engineer at Candu Energy Inc., an AtkinsRéalis company.
Coralie, at the crossroads of strategic communication and the field
Meet Coralie, Senior Manager, Communications, Projects and Assets at AtkinsRéalis.
Souvik: A nuclear leader and mentor dedicated to shaping a sustainable energy future
Discover Souvik, Nuclear Director of Reactor Engineering within the Engineering Excellence division.
Claudia: building dams that power our communities
Discover Claudia, a structural engineer specializing in dams at AtkinsRéalis.
Amin: Shaping the future of infrastructure and water resources in Canada
Meet Amin, Team Lead for Municipal Infrastructure and Head of the Water Resources Group at AtkinsRéalis.