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Riyadh, Riyadh, Saudi Arabia
Overview
The AFC SLA Manager is responsible for overseeing all Service Level Agreement (SLA) obligations related to AFC contractors, ensuring compliance with contractual KPIs and maintaining operational efficiency. This role involves managing corrective and preventive maintenance activities, reviewing SLA performance reports, substantiating invoices, and streamlining workflows through EAMS (Maximo). The SLA Manager will act as the technical liaison between contracts, operations, and stakeholders, providing feedback for future variations and ensuring smooth day-to-day AFC operations.
Your role
- SLA Obligations: Manage AFC contractors' SLA obligations in line with contractual requirements.
- Maintenance Oversight: Oversee all AFC corrective and preventive maintenance activities.
- SLA Reporting: Review monthly SLA reports and verify performance against KPIs.
- Invoice Validation: Substantiate SLA invoices based on defined KPIs.
- Plan & SOP Review: Review SLA plans, RAM plans, and SOPs for maintenance activities.
- Workflow Development: Create SOPs, processes, and EAMS (Maximo) workflows to streamline SLA management and address breaches.
- Contract Support: Provide technical support to contracts team for enforcement of SLA obligations.
- Future Variations: Offer technical feedback for future contract variations.
- Inspection Team Management: Manage and lead the AFC SLA inspection team.
- Service Ticket Oversight: Review EAMS (Maximo) workflows and processes for service tickets and work orders.
- Interface Documentation: Develop and manage interface documents with stakeholders, defining scope and escalation matrices.
- Stakeholder Engagement: Conduct workshops, meetings, and interfaces with internal and external stakeholders to resolve operational issues.
Location
Riyadh, Riyadh, Saudi Arabia
Job Type
Full time
Ref
R-157244
Salary range
-
About you
- Educational Background: Bachelor's degree in Engineering, IT, or related field.
- Technical Skills: Strong knowledge of AFC systems, SLAs, KPIs, and EAMS (Maximo).
- Experience: Proven experience in SLA management, maintenance oversight, and contract enforcement.
- Analytical Skills: Ability to evaluate SLA performance and provide technical feedback.
- Communication Skills: Strong stakeholder management and liaison capabilities.
- Leadership: Experience in managing inspection teams and coordinating cross-functional activities.
- Problem-Solving: Aptitude for resolving operational issues and streamlining processes.
Why choose AtkinsRéalis?
Wherever you are in your career – and whoever you are – AtkinsRéalis is for you. Here, support and collaboration are a vibrant part of a culture that lets you choose where – and how far – your career can go. Take on projects that push boundaries and drive sustainable impact, surrounded by colleagues who believe there's no limit to how brilliant you can be. It's time to join a like-minded team where you'll be rewarded, supported, and free to be your kind of brilliant.
Rewards & benefits
Explore the rewards and benefits that help you thrive – at every stage of your life and your career.
This includes:
- Tax-free salary.
- Life insurance coverage.
- Medical insurance.
- Annual leave balance.
- Company gratuity scheme.
- Discretionary bonus program.
- Annual flight contribution.
- Transportation & housing allowances.
- Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.
Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.
Make it brilliant, a career with AtkinsRéalis
Our supportive, collaborative culture inspires us as a global community every day.
Watch this short film and imagine what you could achieve here, too.
About AtkinsRéalis
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.
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