Let’s find your next opportunity
AI Assistant: {{ chat.assistant.message }}
{{meta?.totalCount}}
results found
Sort By
{{ job.job_posting_title
}}
{{ job.job_posting_title }}
{{ job.is_cms_job ? (job.cities.split(';').length > 1 ? 'Various locations' : job.location_mappings[0]) : (job.location_mappings.length > 1 ? 'Various locations' : job.location_mappings[0]) }}
We are sorry there are no jobs that match your exact criteria. Try a new search term, or use the filters to continue browsing for available opportunities.
Suggested roles matches
{{ job.title }}
{{ job.title }}
{{ [job.cities[0], job.regions[0], job.countries[0]].join(', ') }}
Various locations
We are sorry there are no jobs that match your exact criteria. Try a new search term, or use the filters to continue browsing for available opportunities.
Let’s find your next opportunity
{{ job.job_posting_title
}}
{{ job.job_posting_title }}
{{ job.is_cms_job ? (job.cities.split(';').length > 1 ? 'Various locations' : job.location_mappings[0]) : (job.location_mappings.length > 1 ? 'Various locations' : job.location_mappings[0]) }}
Chennai, Tamil Nādu, India
Join Us!
We combine AtkinsRéalis project management expertise and Hitachi Energy's deep technological knowledge to create a company dedicated to substations – we are Linxon!
The Senior Engineer – IT Service Management & PMO will play a key role in driving IT service delivery excellence and PMO governance. This role is responsible for managing ITSM operations, defining and tracking metrics and KPIs, producing management reports, and supporting PMO activities such as dashboards, executive presentations, and status reporting. The role will also act as Major Incident Manager in the absence of the primary incident manager, ensuring swift restoration of business-critical services.
What will you do?
- Manage and support ITSM processes including Incident, Problem, Change, Major Incident, and Service Request Management
- Ensure adherence to ITIL best practices and organizational service management standards
- Track, analyze, and report service performance metrics, SLAs, OLAs, and KPIs
- Coordinate with internal IT teams, vendors, and stakeholders to resolve service issues.
- Define, maintain, and evolve IT operational metrics and KPIs
- Produce regular and ad-hoc reports including weekly, monthly, and quarterly service reviews
- Create executive-level dashboards highlighting service health, risks, and trends
- Ensure data accuracy, consistency, and timely delivery of reports.
- • Weekly and monthly project and operational status updates
- Preparation of management and leadership presentations
- Maintenance of project dashboards, RAID logs, and action trackers
- Track milestones, dependencies, risks, and issues across IT initiatives
- Support governance forums with accurate data and timely documentation.
- Act as Major Incident Manager, Change Manager as and when required
Experience, Education and other Required:
Experience: 05 to 7 years
Bachelor's degree in computer science, Information Technology, or related field.
- Strong knowledge of ITIL framework (ITIL v4 certification preferred).
- Strong understanding of ITSM frameworks (ITIL) and service operations
- Experience in IT metrics, KPI definition, and reporting
- Solid PMO knowledge including governance, reporting, and dashboards
- Proficiency with ITSM tools (e.g., ServiceNow, Remedy, or equivalent)
- Advanced PowerPoint, Excel, and reporting/dashboarding skills.
- Strong analytical, problem-solving, and communication skills
- Ability to work with cross-functional teams and senior stakeholders.
- Bachelor's degree in engineering, Information Technology, or equivalent.
- ITIL Foundation or higher certification preferred.
Technologies: M365, MDM, Endpoint Mgmt., VoIP, MS teams, Azure AD, AVD, DHCP, End point Patching, End point Policies, App Packaging.
Work Time: UK Shift, Mon – Fri. (Rotational on call for Critical Incidents)
What we offer:
In return, we offer a wide range of rewards and benefits,
20 days Privilege Leave, 13 days Emergency leave and 14 Public holidays per year.
Medical Insurance, Life Insurance and Career Progression
When it comes to diversity and inclusion, we see things differently at Linxon - we encourage applications from people of all races, ages, genders, religions, sexual orientations and more - so whoever you are, we hope you'll see things our way, too.
About Linxon
Shaping energy solutions to empower sustainable connectivity.
Linxon's vision is to deliver the best market offering for turnkey substation projects through world-class power technologies and delivering the highest level of competence in managing infrastructure projects.
As a leading engineering company, we help our customers with turnkey substation solutions in the field of power transmission, renewable energy, and transportation.
In this role, you will have the opportunity to be part of a new company as it evolves and help shape it for the future. If you like new challenges, have an entrepreneurial spirit, and are interested in working with other motivated professionals with expertise in the Substations EPC business, then this is the new opportunity for you.
To know more about the Linxon please click on the link below.
Location
Chennai, Tamil Nādu, India
Job Type
Full time
Ref
R-153691
Salary range
-
Why choose AtkinsRéalis?
Wherever you are in your career – and whoever you are – AtkinsRéalis is for you. Here, support and collaboration are a vibrant part of a culture that lets you choose where – and how far – your career can go. Take on projects that push boundaries and drive sustainable impact, surrounded by colleagues who believe there's no limit to how brilliant you can be. It's time to join a like-minded team where you'll be rewarded, supported, and free to be your kind of brilliant.
Make it brilliant, a career with AtkinsRéalis
Our supportive, collaborative culture inspires us as a global community every day.
Watch this short film and imagine what you could achieve here, too.
Related jobs
Related blogs
Remya on nuclear design, multidisciplinary problem‑solving, and what drives her work
Meet Remya, an EC&I engineer leading nuclear design across global markets and read how variety, flexibility, and multidisciplinary work have shaped her career at AtkinsRéalis .
Ejike on joining as a graduate, leading nuclear projects in Bristol, and why no two days are the same
Meet Ejike, an EC&I engineer who joined AtkinsRéalis as a graduate and now leads complex nuclear projects.
Spains Hall Estate: What happens when you let beavers solve a flooding problem
Discover how environmental science and natural processes combined to manage flooding in Essex.
From Lake District tarns to highway runoff analysis: Maisie on starting a career in water quality
Meet Maisie, a Junior Environmental Scientist at AtkinsRéalis, and read how her Lake District upbringing shaped her path into water quality and environmental protection.
"Instead of feeling drained, I felt - this is exactly where I want to be”: Deeksha on going from intern to employee, badminton semi-finals, and the side of HR nobody sees
From intern to Graduate HR Analyst, Deeksha’s journey at AtkinsRéalis reflects how early exposure, supportive teams, and meaningful work can shape a strong start to a career.
From ticket handling to running the operation alone as an SME: Ponnamma on three promotions, stargazing, and why she never says no
From handling onboarding tickets to leading HR operations for the UK & Ireland, Ponnamma’s journey at AtkinsRéalis reflects steady growth, ownership, and a mindset of saying yes to new challenges.
Six months in and managing Canadian snow plow operators from Bengaluru: Kavya on her first year at AtkinsRéalis
In just six months at AtkinsRéalis, Kavya stepped into managing international coordination for Canadian snow plow operations from Bengaluru. Her journey reflects how early responsibility, supportive teams, and a culture of trust can accelerate growth from day one.
30 years in water: Brian on following the interesting problems
Meet Brian, a Technical Director whose career at AtkinsRéalis evolved by following the toughest environmental problems and solving them.
Michel: From a lakeside childhood in Quebec to building Canada’s water future
Meet Michel, a water treatment specialist whose early connection to nature and global experience now inform his work strengthening water systems across Canada.
Weir removals, river modelling and the A66: one year as a junior catchment scientist
From hands on river restoration to strategic infrastructure schemes, Olivia shares what her first year in catchment science has really been like.
Shaping and translating regulation into investment decisions across the UK Water sector
From shaping environmental policy to creating industry‑wide tools, meet Arthur.
What does a water engineer actually do?
From hydraulic modelling to fieldwork, no two weeks in water engineering are the same. Explore the range of work shaping the sector today.