Traffic Management Specialist

Your role

• Manages traffic congestion, planned events and unplanned incidents in a Traffic Operations Center and provides data entry and QA/QC for information in the State DOT Advanced Traffic Management System (ATMS) or Advanced Traveler Information System (ATIS).
• Typically works under supervision but must be capable of directing his/her own work, implementing response plans as outlined in the Standard Operating Procedures (SOPs) and coordinating with personnel outside the facility.
• Monitors congestion and incident information using various tools including ATMS and ATIS, EM radio traffic, CAD feeds and traffic reports from local media partners for incidents.
• Creates identified incident in ATMS, notifies appropriate personnel, and provides additional responses as required.
• Actively reviews or implements traffic management using tools such as ATMS, ATIS, DMS/CMS, Ramp Metering, 511 floodgates, and develops alternate route provisions when an incident or heavy congestion is detected and verified.
• Implements travel time postings on DMS/CMS during peak traffic hours as needed.
• Manages traffic signal timing or notifies appropriate agency as outlined in SOPs.
• Activates county alerts (targeted floodgates) for incident response as appropriate.
• Activates Amber/Silver Alerts or other messages on regional devices as outlined in SOPs.
• Receives and responds to emails or re-directs to appropriate staff as necessary.
• Monitors feedback messages from 511 system users and provides customer service by returning calls from those leaving feedback messages.
• Compiles daily 511 feedback report for vendor and client review.
• Coordinates with other DOT agencies and serves as primary point of contact for STIX within own state.
• Researches, identifies and reviews planned construction, maintenance, and special events and activities as required.
• Assists with data collection to include in monthly reports, travel speed and travel time reports, incident reports and any other reports that are requested.
• May perform such other assignments as the Supervisor may deem necessary from time to time. May dispatch, as needed.
• Work generally involves relatively uncomplicated but varied tasks. Responsible for gathering and disseminating information in a courteous and pleasant manner to reflect the Department's'high standards and professionalism.
• Generally, works under supervision but must be able to use judgment and tact in communicating with external agencies and formulating response plans.
• Frequent contact with supervisors, coworkers, client PM and other members of the client team such as roadway assistance operators.
• Regular contact with external partners and first responders.