Security Support Services Engineer

We’re AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services and project management company dedicated to engineering a better future for our planet and its people. We create sustainable solutions that connect people, data and technology to transform the world's infrastructure and energy systems. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory & environmental services, intelligent networks & cybersecurity, design & engineering, procurement, project & construction management, operations & maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in key strategic sectors such as Engineering Services, Nuclear, Operations & Maintenance and Capital.

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Our teams are proud to deliver on some of the most prestigious projects across the world. It's thanks to our talented people and their diverse thinking, expertise, and knowledge. Join us and you'll be part of our genuinely collaborative environment, where everyone is supported to make the most of their talents and expertise.
When it comes to work-life balance, AtkinsRéalis is a great place to be. So, let's discuss how our flexible and remote working policies can support your priorities. We're passionate about are work while valuing each other equally. So, ask us about some of our recent pledges for Women's Equality and being a 'Disability Confident' and 'Inclusive Employer’.

Background

• This position sits within the Security Support Services Team, part of the IT Security function. The Security Support Services Team is a multi-disciplinary team to support the different products and services provided by the Security function.

Job Details

Purpose of the Role:

• The Security Support Services Engineer position is a hands-on role providing a broad range of support services across the Security product set.  Working within the team, you will provide support through proactive monitoring of our services, responding to alerts received via our monitoring systems, resolving incidents assigned to our queues, implementing customer requests, delivering on projects tasks, threat hunting and investigations, cloud management and system configuration.
• This role would suit an individual who is looking to gain experience within a 3rd line support environment and a career in Security. We are looking for someone who has experience troubleshooting issues within a large organisation.  The successful candidate will be dynamic, inquisitive, analytical and be able to come up with smart solutions.  We are looking for a real problem solver.
• Key Deliverables/Responsibilities
• Management and completion of catalogue requests and project tasks assigned to the team.
• Responding to incidents, including root cause analysis for a “Fix Once” approach.
• Monitoring and triage of security related alerts and events from different monitoring systems.
• Security and account investigations, routing out the true root causes.
• Collaboration with the broader Security team, other IT functions and OEM / vendors, for problem resolution and knowledge sharing.
• Perform Ad hoc tasks from the Security Practices; Security Architecture, Security Architecture, Connectivity and Endpoint, Identity and Access Management.
• Identify and make recommendations on improvements to security processes.
• Adhere to ITIL best practice procedure in relation to all aspects of change and configuration management.

Experience Required (Essential)

• Proactive work attitude, ability to work independently while still acting as part of a team.
• Problem solving, a desire to maintain a “Fix Once” approach.
• Experience with designing and writing troubleshooting guides, playbooks, knowledge base articles for support teams.
• Proven analytical and creative problem-solving abilities.
• Great communicator, ability to convey technical information in a non-technical way.
• Capable of providing support and training to upskill team members and support teams.

Experience Required (Desirable)

• Understanding of enterprise IT.
• Advanced Excel skillset and familiarity of manipulating data sets.
• Scripting with PowerShell.  Automating administration-based tasks.
• Knowledge of monitoring & reporting based systems, ideally SCOM / SOC Tools.
• Experience of triaging security events in a SIEM and identifying / analysing phishing emails
• Experience of server build processes, both physical and virtual.
• Managing, supporting, and monitoring a Windows based operating systems
• Networking fundamentals and troubleshooting.
• Familiarity with: Cloud Platforms (Azure), Zscaler, Varonis, Vulnerability Management, MS Security tools (Defender), the concept of Zero Trust, Privilege Access Management, Multi-Factor Authentication, SIEM, Phishing, Cofense, Elastic Security, and Active Directory.
• Behavioural Competencies
• Desire to broaden knowledge in Security technologies and practices.
• Focus on customer satisfaction.
• Strong analytical and investigative skills.
• Proven experience of delivering process efficiencies and improvements.
• Clear and fluent English (both verbal and written).
• Ability to build and maintain efficient working relationships with remote teams.
• Demonstrate ability to take ownership of and accountability for relevant products and services.
• Ability to plan, prioritise and complete your own work, whilst remaining a team player.
• Willingness to engage with and work in other technologies.

What We Can Offer You

• Varied, interesting and meaningful work.
• A hybrid working environment with flexibility and great opportunities.
• Opportunities for training and, as the team grows, career progression or sideways moves.
• An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual.

Why work for AtkinsRéalis?

We at AtkinsRéalis are committed to developing its people both personally and professionally. Our colleagues have the advantage of access to a high ranging training portfolio and development activities designed to help make the best of individual’s abilities and talents. We also actively support staff in achieving corporate membership of relevant institutions.

Meeting Your Needs

To help you get the most out of life in and outside of work, we offer employees ‘Total Reward’.
Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview, and we’ll discuss any adjustments you might need.
Additional Information
We are an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.

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Link: Equality, diversity & inclusion | Atkins India (atkinsrealis.com)