Desk Side & Technology Support Analyst
- Corporate
Are you ready to take the next step in your career?
Apply for this roleThis vacancy has now expired. Please see similar roles below...
The Desk Side and Technology Support Engineer is responsible for the resolution of all 2nd Line incident and service requests in the UK/Europe region. They will have a good understanding of technology and demonstrate excellent customer service skills.
Successful candidates will be required to undergo a security vetting process and offers of employment will be subject to relevant security clearance being granted.
Responsibilities
• General troubleshooting of the Atkins desktop computing environment based on incidents service requests logged via the Global Service Desk.
• Management of all 2nd line incidents and requests assigned to their queue in Service Now
• Manage all assigned incidents/requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC Best Practice guidelines
• Deploy desktop computers and peripherals, record and track assets during deployment according to Group Is standards and workflow procedures
• Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests
• Troubleshooting a range of application and telephony issues: investigating, diagnosing faults, and working through to resolution
• Support the set-up of new offices, sites or projects across the UK & Europe region
• Support the Senior Desk Side and Technology Support Engineer Ensure in the maintenance of all local equipment rooms and conference room IS facilities, mitigate risks arising from audits, fire, safety or other risk assessments
• Develop, review and improve processes to maximize efficiencies within the team
• Exhibit a flexible approach to working on a rota basis and provide necessary cover when necessary
• Ability to deliver training to audiences across the local region
• Support and adhere to processes outlined in the Business Management System
• Provide weekly/daily reports/time reporting and updates on current issues
• Ability to communicate at all levels within the company
Essential Requirements
• Proven experience of IT Service Management principles and processes
• High level of proficiency and knowledge of working in a Corporate IT environment
• Experience of working to (and exceeding) Service Level Agreements
• Broad technical understanding of IS services being supported
• Ability to learn, understand, and apply new technologies.
• Strong business focus and customer service skills
• Working knowledge of database/excel structures/tables/configurations
• Proven experience of data analysis and good numeracy, analytical and reporting skills
• A valid driving license is essential as travel will be required to other Atkins offices
Travel expected to other offices
Desirable:
• Qualifications: Certification from Microsoft
• ITIL V3 Foundation Qualification
• Working knowledge of Service Now
• Customer Service Experience
Are you ready to take the next step in your career?
Apply for this rolePreview
USAContent type
BlogsPublish date
05/03/2024
Summary
Robotics, electrification, alternative power sources; not long ago, these phrases would have been little other than the stuff of a good futuristic plotline. Today, they are the forces that are d
Preview
USAContent type
BlogsPublish date
05/03/2024
Summary
Robotics, electrification, alternative power sources; not long ago, these phrases would have been little other than the stuff of a good futuristic plotline. Today, they are the forces that are d
Related job roles
Salary
Location
UK
Job Type
Flexible Working
Full Time
Career Area
Electrical engineering
Market
Water
Category
Permanent
Location
United Kingdom
Description
Shape the Future of our cities and environments. Are you ready to take up a vital role in shaping some of our exciting projects? How about joining our talented team, where everyone has a voice, and to
Reference
R-114330
Expiry Date
01/01/0001
Author
Akshit PooniaAuthor
Akshit PooniaSalary
Location
UK
Job Type
Flexible Working
Full Time
Career Area
Engineering (Other)
Market
Water
Category
Permanent
Location
United Kingdom
Description
Shape the Future of our cities and environments. Are you ready to take up a vital role in shaping some of our exciting projects? How about joining our talented team, where everyone has a voice, and to
Reference
R-114322
Expiry Date
01/01/0001
Author
Akshit PooniaAuthor
Akshit PooniaSalary
Location
UK
Job Type
Flexible Working
Full Time
Career Area
Process engineering
Market
Water
Category
Permanent
Location
United Kingdom
Description
Shape the Future of our cities and environments. Are you ready to take up a vital role in shaping some of our exciting projects? How about joining our talented team, where everyone has a voice, and to
Reference
R-114320
Expiry Date
01/01/0001
Author
Akshit PooniaAuthor
Akshit PooniaSalary
Location
UK
Job Type
Flexible Working
Full Time
Career Area
Process engineering
Market
Water
Category
Permanent
Location
United Kingdom
Description
Shape the Future of our cities and environments. Are you ready to take up a vital role in shaping some of our exciting projects? How about joining our talented team, where everyone has a voice, and to
Reference
R-114318
Expiry Date
01/01/0001
Author
Akshit PooniaAuthor
Akshit PooniaSalary
Location
Manchester
Job Type
Flexible Working
Full Time
Career Area
Electrical engineering
Market
Water
Category
Permanent
Location
Leeds
Manchester
Belfast
Glasgow
Description
Shape the Future of our cities and environments. Are you ready to take up a vital role in shaping some of our exciting projects? How about joining our talented team, where everyone has a voice, and to
Reference
R-114233
Expiry Date
01/01/0001
Author
Akshit PooniaAuthor
Akshit PooniaSalary
Location
Gurgaon, Haryana
Job Type
Full Time
Career Area
Engineering (Other)
Category
Permanent
Location
Gurgaon
Description
We’re AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading profe
Reference
R-112161
Expiry Date
01/01/0001
Salary
Location
Gurgaon, Haryana
Job Type
Full Time
Career Area
Engineering (Other)
Category
Permanent
Location
Gurgaon
Description
We’re AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading profe
Reference
R-112160
Expiry Date
01/01/0001
Salary
Location
Gurgaon, Haryana
Job Type
Full Time
Career Area
Electrical engineering
Category
Permanent
Location
Gurgaon
Description
We’re AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading profe
Reference
R-112153
Expiry Date
01/01/0001
Salary
Location
Bangalore
Job Type
Full Time
Career Area
Engineering (Other)
Market
Clean power
Category
Permanent
Location
Bangalore
Description
We’re AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading profe
Reference
R-112151
Expiry Date
01/01/0001
Salary
Location
Gurgaon, Haryana
Job Type
Full Time
Career Area
Civil engineering
Category
Permanent
Location
Gurgaon
Description
We’re AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading profe
Reference
R-112149
Expiry Date
01/01/0001
AtkinsRéalis
Talent community
Would you like to know more? Not ready to apply? Join our talent community to stay connected and engaged with us at AtkinsRéalis.
Find out more