Desk Side & Technology Support Analyst
- Security, aerospace & defence
- Hong Kong
Are you ready to take the next step in your career?
Apply for this roleThis vacancy has now expired. Please see similar roles below...
Responsibilities:
- General troubleshooting and support of the Atkins desktop computing environment based on incidents service requests logged via the Global Service Desk and My IT system;
- Management of 2nd line incidents and service requests assigned via queue system
- Manage all assigned incidents/requests according to defined SLAs (within specific regions) - ensure 100% adherence to Request & Incident Best Practice guidelines
- Deploy and setup desktop computers and peripherals, record and track assets during deployment according to Group Is standards and workflow procedures
- PC maintenance – installation of Graphics cards and memory
- Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests;
- Support and troubleshooting of meeting room equipment such as Polycom Video Conferencing and Trio telephones
- Work with global team colleagues to help analyse, resolve and see through issues
- Support the set-up of new offices, sites or projects across the local region
- Report to the Desk Side and Technology Support Manager, and assist in achieving local and regional objectives and projects
- Manage IT assets through their lifecycle of procurement, deployment and retirement
- Maintenance of local equipment rooms
- Help to develop, review and improve processes to maximize efficiencies within the team
- Exhibit a flexible approach to working on a Rota basis and provide cover when necessary
- Ability to deliver training to when required to local teams or departments
- Provide daily or weekly reports and updates on current issues
- At least 7 years’ working IT experience
- Good general understanding of Microsoft Windows 7 & 10, MS Office and MS Cloud solutions (One Drive, Intune) / Office 365
- Understand principles of Service Level Agreements
- Ability to learn, understand, and apply new technologies
- Good analytical & reporting skills
- Able to work well in a team and with colleagues in other departments of the company
- Good command of spoken and written English and Chinese
Desirable:
- Customer Service Experience
- ITIL V3 Foundation Qualification
- Certification from Microsoft
- Working knowledge of supporting IT infrastructure
- Working knowledge of Service Now or a similar Service Management System
Are you ready to take the next step in your career?
Apply for this rolePreview
GeneralContent type
BlogsPublish date
05/06/2024
Summary
In today's fast-paced, globalized world, the opportunity for graduates to gain hands-on international experience is invaluable. The Graduate Exchange Program at AtkinsRéalis stands as a testa
Preview
GeneralContent type
BlogsPublish date
05/06/2024
Summary
In today's fast-paced, globalized world, the opportunity for graduates to gain hands-on international experience is invaluable. The Graduate Exchange Program at AtkinsRéalis stands as a testa
Related job roles
Salary
Location
Bangalore
Job Type
Full Time
Career Area
Engineering (Other)
Category
Permanent
Location
Gurgaon
Bangalore
Description
Job DescriptionWe’re AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a worl
Reference
R-114796
Expiry Date
01/01/0001
Salary
Location
Riyadh
Job Type
Full Time
Career Area
Architecture
Category
Permanent
Location
Riyadh
Description
AtkinsRealis are looking for a Project Manager (Development) – Healthcare or Education or Residential projects in Al Ula KSA.The PM is a senior-level professional responsible for overseeing and managi
Reference
R-114727
Expiry Date
01/01/0001
Salary
Location
West Midlands
Job Type
Full Time
Career Area
Creative design
Category
Permanent
Location
West Midlands
Bristol
Description
Creative Design – who are we?Do you see the world differently? Are you driven by creativity and innovation? You'll fit right in at Creative Design, our flourishing global in-house agency. Get ready to
Reference
R-114138
Expiry Date
01/01/0001
Author
Lini RathinamAuthor
Lini RathinamSalary
Location
Bangalore
Job Type
Full Time
Career Area
Engineering (Other)
Market
Clean power
Category
Permanent
Location
Gurgaon
Bangalore
Description
We’re AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading profe
Reference
R-113831
Expiry Date
01/01/0001
Salary
Location
Bangalore
Job Type
Full Time
Career Area
Engineering (Other)
Market
Clean power
Category
Permanent
Location
Gurgaon
Bangalore
Description
We’re AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading profe
Reference
R-113830
Expiry Date
01/01/0001
Salary
Location
Bangalore
Job Type
Full Time
Career Area
Engineering (Other)
Market
Clean power
Category
Permanent
Location
Gurgaon
Bangalore
Description
We’re AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading prof
Reference
R-113823
Expiry Date
01/01/0001
Salary
Location
Cairo
Job Type
Full Time
Career Area
Electrical engineering
Category
Permanent
Location
Cairo
Description
Join us in engineering a better future for our planet and its people.AtkinsRéalis is a world-leading design, engineering and project management organization. We connect people, data and technology to
Reference
R-114714
Expiry Date
01/01/0001
Salary
Location
Epsom
Job Type
Flexible Working
Full Time
Career Area
Surface water & drainage
Category
Permanent
Location
Peterborough
Epsom
Description
This position is open for our Birmingham, Bristol, Derby, Epsom, Glasgow, London, Oxford, Peterborough and Warrington/Manchester offices but we can be flexible with location.Do you have the ambition,
Reference
R-114475
Expiry Date
01/01/0001
Author
Ritwi ChatterjeeAuthor
Ritwi ChatterjeeSalary
Location
London
Job Type
Full Time
Career Area
Architecture
Category
Permanent
Location
London
Description
Project Architect Role in the London StudioWe are AtkinsRealis: Architecture, Master planning, and Interior Design.We are a top 10 UK based global design Practice whose reputation is built on a cultur
Reference
R-114289
Expiry Date
01/01/0001
Author
Mahendran CVAuthor
Mahendran CVSalary
Location
Cairo
Job Type
Full Time
Career Area
Electrical engineering
Category
Permanent
Location
Cairo
Description
Join us in engineering a better future for our planet and its people.AtkinsRéalis is a world-leading design, engineering and project management organization. We connect people, data and technology to
Reference
R-114716
Expiry Date
01/01/0001
AtkinsRéalis
Talent community
Would you like to know more? Not ready to apply? Join our talent community to stay connected and engaged with us at AtkinsRéalis.
Find out more