Desk Side & Technology Support Analyst job in Singapore

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Job Role: Desk Side & Technology Support Analyst

Location: Singapore

Responsibilities:

General troubleshooting and support of the Atkins desktop computing environment based on incidents service requests logged via the Global Service Desk and My IT system;
Management of 2^nd line incidents and service requests assigned via queue system
Manage all assigned incidents/requests according to defined SLAs (within specific regions) - ensure 100% adherence to Request & Incident Best Practice guidelines
Deploy and setup desktop computers and peripherals, record and track assets during deployment according to Group Is standards and workflow procedures
PC maintenance – installation of Graphics cards and memory
Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests;
Support and troubleshooting of meeting room equipment such as Polycom Video Conferencing and Trio telephones
Work with global team colleagues to help analyse, resolve and see through issues
Support the set-up of new offices, sites or projects across the local region
Report to the Desk Side and Technology Support Manager, and assist in achieving local and regional objectives and projects
Manage IT assets through their lifecycle of procurement, deployment and retirement
Maintenance of local equipment rooms
Help to develop, review and improve processes to maximize efficiencies within the team
Exhibit a flexible approach to working on a Rota basis and provide cover when necessary
Ability to deliver training to when required to local teams or departments
Provide daily or weekly reports and updates on current issues

Requirements:

At least 3 years’ working IT experience of an ITIL Service Management environment
High level of proficiency and knowledge of working in a Corporate IT environment
Experience of working to (and exceeding) Service Level Agreements
Broad technical understanding of Microsoft Windows 7 & 10, MS Office and MS Cloud solutions (One Drive, Intune) / Office 365
Ability to learn, understand, and apply new technologies.
Business focused approach and good customer service skills
Experience of data analysis and good numeracy, analytical & reporting skills
Strong sense of responsibilities and self-discipline
Able to communicate well with colleagues in other departments of the company
Able to work well in a team and self-proficient
Good command of spoken and written English and Chinese

Desirable:

Customer Service Experience
ITIL V3 Foundation Qualification
Certification from Microsoft
Working knowledge of supporting IT infrastructure
Working knowledge of Service Now or a similar Service Management System

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Content type

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Publish date

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Summary

In today's fast-paced, globalized world, the opportunity for graduates to gain hands-on international experience is invaluable. The Graduate Exchange Program at AtkinsRéalis stands as a testa

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How the Graduate Exchange Program at AtkinsRéalis is Shaping Future Global Leaders

Preview

General

Content type

Blogs

Publish date

05/06/2024

Summary

In today's fast-paced, globalized world, the opportunity for graduates to gain hands-on international experience is invaluable. The Graduate Exchange Program at AtkinsRéalis stands as a testa

Preview

Discover the remarkable story of five ambitious Saudi graduates embarked on a transformative expedition to our GTC in Bangalore.

Desk Side & Technology Support Analyst

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This vacancy has now expired. Please see similar roles below...

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