Helpdesk/CAFM/MMS Operator

Job Requirements: 

• Bachelor’s Degree level education
• Minimum 2 years working experience in a call center/helpdesk type role
• Strong Interpersonal skills, initiative, analytical thinking, decision-making and leadership abilities.
• Perfect command of spoken and written English
• Knowledge of quality standards like ISO 9001, ISO 14001 and OHSAS 18001

Duties and Responsibilities: 

Responsibilities:

• Provide a helpdesk function to deliver related managing agent services.
• Work on a shift basis which could include weekend and night working.
• Assist the operations team in the daily operations of the CAFM system.
• In conjunction with the helpdesk manager, produce reports to performance levels.
• Support the implementation of Environmental Health and Safety (EHS) related activities and programs in accordance with company ISO accreditation and IMS policies and procedures
• Help to develop/review related IMS policies and procedures as required
• Ensure customer issues are professionally resolved
• To meet or exceed Targets and KPI requirements set by senior management from time to time.
• Other subject related duties as appropriate and required

ACCOUNTABILITIES:

• Establish and maintain good working relationships and lines of communication with peers, client and supply chain representatives
• Good communication with the FM MA staff, vendors and supply chain from a helpdesk perspective
• Perform emergency support duty, if required
• Accurate capture and inputting of all required information
• Close relations with Maintenance planners and coordinators to ensure operational effectiveness