Network Operations Analyst(Routing, Switching)

We’re AtkinsRéalis, a world class Engineering Services and Nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services company dedicated to engineering a better future for our planet and its people. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory & environmental services, intelligent networks & cybersecurity, design & engineering, procurement, project & construction management, operations & maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in key strategic sectors.

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Our teams take great pride in delivering some of the world’s most prestigious projects. This success is driven by our talented people, whose diverse perspectives, expertise, and knowledge set us apart. Join us and you'll be part of our genuinely collaborative environment, where everyone is supported to make the most of their talents and expertise.

When it comes to work-life balance, AtkinsRéalis is a great place to be. So, let's discuss how our flexible and remote working policies can support your priorities. We're passionate about are work while valuing each other equally. So, ask us about some of our recent pledges for Women's Equality and being a 'Disability Confident' and 'Inclusive Employer’.

Job Summary:

We are seeking a dedicated and motivated L1 Network Operations Analyst to join our Network Operations Center (NOC) team. The ideal candidate should possess a strong foundation in networking concepts, troubleshooting skills, and the ability to work collaboratively within a fast-paced environment. As an L1 Network Operations Analyst, you will play a critical role in monitoring, diagnosing, and resolving network issues to ensure the stability and reliability of our network infrastructure.

Responsibilities:

• Monitor network performance and availability through Solarwinds network monitoring tool.
• Identify and escalate network incidents, abnormalities, and outages to senior team members for further investigation and resolution.
• Monitoring the NOC dashboard and creating incidents based on alerts and escalating the issue with senior team members and trying to fix it ASAP.
• Maintain accurate records of network incidents, solutions applied, and troubleshooting steps taken.
• Provide initial troubleshooting and diagnostics for network-related problems, including connectivity issues, latency, and performance degradation(ISP management).
• Follow documented procedures to respond to network alerts and incidents, including opening, tracking, and closing tickets.
• Collaborate with cross-functional teams to ensure effective communication and timely incident resolution.
• Execute routine network tasks such as NCM backups. proactive checks, checkpoint Proactive checks.
• Participate in shift rotations, including weekends and holidays, to provide 24/7 coverage for the Network Operations Center.

Qualifications and Skills:

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
• Strong understanding of networking principles, including TCP/IP, routing, switching, VLANs, subnets and firewall concepts.
• Familiarity with networking equipment such as routers, switches, wireless, firewalls, and load balancers.
• Basic knowledge of network monitoring tools and protocols (SNMP, NetFlow, Syslog, etc.).
• Excellent problem-solving skills and the ability to analyse, troubleshoot, and resolve network issues efficiently.
• Effective written and verbal communication skills for clear incident reporting and documentation.
• Ability to work under pressure in a dynamic and fast-paced environment.
• Flexibility to work in shifts and respond to on-call requirements.
• 1 to 3 years of experience working in Network operations.
• Industry certifications such as CCNA.

What We Can Offer You:

• Varied, interesting and meaningful work.
• A hybrid working environment with flexibility and great opportunities.
• Opportunities for training and, as the team grows, career progression or sideways moves.
• An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual.

Why work for AtkinsRéalis?

We at AtkinsRéalis are committed to developing its people both personally and professionally. Our colleagues have the advantage of access to a high ranging training portfolio and development activities designed to help make the best of individual’s abilities and talents. We also actively support staff in achieving corporate membership of relevant institutions.

Meeting Your Needs:

To help you get the most out of life in and outside of work, we offer employees ‘Total Reward.’

Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview, and we’ll discuss any adjustments you might need.

Additional Information:

We are an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures, and ability.

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Link: Equality, diversity & inclusion | Atkins India (atkinsrealis.com)