Senior Desk Side & Technology Support Analyst
- Corporate
- Bangalore
Are you ready to take the next step in your career?
Apply for this roleThis vacancy has now expired. Please see similar roles below...
The Senior Desk Side and Technology Support Analyst is the onsite point of contact for all IT related incidents and service requests. Their role is to provide second line support for the Atkins Business. They are responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.
- Manage and prioritize 2nd line incidents and requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC Best Practice guidelines
- General troubleshooting of the Atkins desktop computing environment based on incidents service requests logged via the Global Service Desk.
- Deploy desktop computers and peripherals, record and track assets during deployment according to Group Is standards and workflow procedures
- Maintain service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests
- Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
- Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution
- Own, monitor and maintain equipment rooms to comply with Group IS and QSE standards
- Support the set-up of new offices, sites or projects across the local region
- Management of Service Now ‘Stock Rooms’ and ownership of goods receipting process
- Responsible for the recycling of all redundant IT equipment and technologies, ensuring correct disposal according to Asset Disposal Policy
- Act as an escalation point for 2nd Line support issues
- Ensure maintenance of all local equipment rooms and conference room IS facilities, mitigate risks arising from audits, fire, safety or other risk assessments
- Act as an escalation point for local service issues
- Escalate and track issues with vendors and other internal support teams to troubleshoot problems with hardware and software
- Daily analysis of reports indicating tickets outside of SLA with local team
Are you ready to take the next step in your career?
Apply for this rolePreview
USAContent type
BlogsPublish date
05/03/2024
Summary
Robotics, electrification, alternative power sources; not long ago, these phrases would have been little other than the stuff of a good futuristic plotline. Today, they are the forces that are d
Preview
USAContent type
BlogsPublish date
05/03/2024
Summary
Robotics, electrification, alternative power sources; not long ago, these phrases would have been little other than the stuff of a good futuristic plotline. Today, they are the forces that are d
Related job roles
Salary
Location
Montréal
Job Type
Full Time
Career Area
Engineering (Other)
Category
Permanent
Location
Toronto
Montréal
Description
AtkinsRéalis est actuellement à la recherche d’une ingénieure ou d’un ingénieur en structure - Tunnel.A ce poste, vous serez amené à concevoir des tunnels pour les infrastructures de transport, de bar
Reference
R-114656
Expiry Date
01/01/0001
Salary
Location
North York
Job Type
Full Time
Career Area
Engineering (Other)
Market
Cities & development
Category
Permanent
Location
North York
Description
Intermediate Mechanical EngineerAre you looking for a company that works on major engineering projects all over the world? Do you want to make a difference by improving the daily lives of communities
Reference
R-114623
Expiry Date
01/01/0001
Salary
Location
Riyadh
Job Type
Full Time
Career Area
Engineering (Other)
Category
Permanent
Location
Riyadh
Description
We are currently looking for a Service Delivery Expert for our major rail metro project, you will play a pivotal role in coordinating and managing the Operations and Maintenance (O&M) contractors duri
Reference
R-107615
Expiry Date
01/01/0001
Salary
Location
Chennai
Job Type
Full Time
Career Area
Linxon - NewCo
Category
Permanent
Location
Chennai
Description
Join Us! We combine AtkinsRéalis project management expertise and Hitachi Energy’s deep technological knowledge to create a company dedicated to substations – we are Linxon!What will you do?Work on pr
Reference
R-114660
Expiry Date
01/01/0001
Salary
Location
Chennai
Job Type
Full Time
Career Area
Linxon - NewCo
Category
Permanent
Location
Chennai
Description
Join Us! We combine AtkinsRéalis project management expertise and Hitachi Energy’s deep technological knowledge to create a company dedicated to substations – we are Linxon!What will you do?Work on pr
Reference
R-114659
Expiry Date
01/01/0001
Salary
Location
Chennai
Job Type
Full Time
Career Area
Linxon - NewCo
Category
Permanent
Location
Chennai
Description
Join Us! We combine AtkinsRéalis project management expertise and Hitachi Energy’s deep technological knowledge to create a company dedicated to substations – we are Linxon!What will you do?Work on pr
Reference
R-114657
Expiry Date
01/01/0001
Salary
Location
Chennai
Job Type
Full Time
Career Area
Linxon - NewCo
Category
Permanent
Location
Chennai
Description
Join Us! We combine AtkinsRéalis project management expertise and Hitachi Energy’s deep technological knowledge to create a company dedicated to substations – we are Linxon!What will you do?Work on pr
Reference
R-114652
Expiry Date
01/01/0001
Salary
Location
Chennai
Job Type
Full Time
Career Area
Linxon - NewCo
Category
Permanent
Location
Chennai
Description
Join Us! We combine AtkinsRéalis project management expertise and Hitachi Energy’s deep technological knowledge to create a company dedicated to substations – we are Linxon!What will you do?Work on pr
Reference
R-114651
Expiry Date
01/01/0001
Salary
Location
Chennai
Job Type
Full Time
Career Area
Linxon - NewCo
Category
Permanent
Location
Chennai
Description
Job Title: SCM Risk Intelligence Analyst Location: Chennai, IndiaJoin Us! We combine AtkinsRéalis project management expertise and Hitachi Energy’s deep technological knowledge to create a company d
Reference
R-114639
Expiry Date
01/01/0001
Salary
Location
Oak Ridge
Job Type
Full Time
Career Area
Trade & Labor
Market
Nuclear
Category
Permanent
Location
Oak Ridge
Description
Why join us? It’s an exciting time at AtkinsRéalis! We are rapidly growing in the US. Our company purpose is to build a better world for our planet and its people. We recognize the importance of maki
Reference
R-114625
Expiry Date
01/01/0001
AtkinsRéalis
Talent community
Would you like to know more? Not ready to apply? Join our talent community to stay connected and engaged with us at AtkinsRéalis.
Find out more