Service Desk Analyst job in Bangalore

This vacancy has now expired. Please see similar roles below...

Experience Required Essential:

Strong understanding of the ITIL v3 framework
Experience of working in a high pressure environment
Proven track record in achieving SLAs
Excellent communication skills and customer focus
Ability to build and maintain efficient working relationships in a team based environment
Strong trouble shooting techniques and analytical thinking
Meticulous attention to detail
Excellent customer service skills (strong business focus and ‘can do’ attitude)
Experience of Windows, Office, Active Directory, SCCM, Exchange 2007, SharePoint 2010, Citrix
Experience of working to and exceeding targets
Experience of IS work management systems (ideally ServiceNow)
Good timekeeping and time management

Desirable:

ITIL v3 Foundation
MS-CIT qualification or similar
Experience of working within a multi-cultural environment
Experience of working in a fast moving and changing large enterprise IT environment
Experience of iPhone, iPad, Mac, Blackberry, Android, etc

Behavioural Competencies

Proven experience of delivering process efficiencies and improvements
Clear and fluent English (both verbal and written)
Ability to build and maintain efficient working relationships with remote teams
Demonstrate ability to take ownership of and accountability for relevant products and services
Ability to plan, prioritise and complete your own work, whilst remaining a team player
Willingness to engage with and work in other technologies

Most influential engineering and construction industry trends in 2024

Preview

USA

Content type

Blogs

Publish date

05/03/2024

Summary

Robotics, electrification, alternative power sources; not long ago, these phrases would have been little other than the stuff of a good futuristic plotline. Today, they are the forces that are d

Preview

The emergence of robotics, electrification, and alternative power sources

Most influential engineering and construction industry trends in 2024

Preview

USA

Content type

Blogs

Publish date

05/03/2024

Summary

Robotics, electrification, alternative power sources; not long ago, these phrases would have been little other than the stuff of a good futuristic plotline. Today, they are the forces that are d

Preview

The emergence of robotics, electrification, and alternative power sources

Service Desk Analyst

Are you ready to take the next step in your career?

This vacancy has now expired. Please see similar roles below...

Are you ready to take the next step in your career?

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