What Makes Atkins Different?
At Atkins, our people come first. We want every employee to develop both professionally and personally. With a strong focus on individual growth, we look to our internal employees as potential candidates for both internal and external opportunities globally. We aim to achieve greatness by promoting from within every chance we get. We work hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly.
Major Function/Role:
Manages all Traffic Operations Center (TOC) functions associated with assigned shift or business unit.
Ensures that shift operations run smoothly with little or no interruption. Directs the performance of all assigned staff including scheduling, coaching, mentoring, discipline, and other Human Resources functions.
Provides primary input in all hiring, termination, promotion, downward movement, and other status change recommendations.
Maintains in depth domain knowledge of all TOC functions including maintaining the ability to perform all operations floor duties as needed.
Must be capable of overseeing and directing staff, making independent judgments in time sensitive situations of considerable importance and coordinating with client and other stakeholders outside the facility.
Plays proactive role in ensuring that goals and deadlines are met by monitoring progress and keeping stakeholders well informed with up-to-date reports.
Job Duties:
Work generally involves varied tasks requiring complex understanding of incident management protocols and procedures and client expectations.
Education and Experience:
Bachelor's degree in related field.
Without Bachelor's degree, ten years relevant experience (e.g., experience in a traffic operations center, supervisory experience [such as hands-on supervision, performance management, handling disciplinary/personnel issues, staffing/interviewing, scheduling, and coaching/training], and/or relevant general business experience) is required.
Must be proficient with computer skills.
Special Skills:
Excellent oral communication and interpersonal skills required. Must have good command of the English language.
Ability to perform in a professional courteous manner and remain friendly while under pressure. Must have an aptitude for geography and maps.
Professional Registrations:
TOC Basic Certification required within 6 months of accepting position.
Atkins offers its employees a robust rewards package which includes: a competitive salary; a broad benefits package including medical/RX, dental, vision, life, disability, legal, hospitalization and other valuable voluntary options; generous time-off programs; flexible work schedules; 401(k) with employer match; professional and career development opportunities through our corporate university, as well as a highly-regarded tuition reimbursement program; and an unmatched culture focused on client-service, quality, and tireless pursuit of excellence in all we do. Atkins is an equal opportunity, drug-free employer committed to diversity in the workplace. EOE/Minorities/Females/Vet/Disability.
Please view Atkins Equal Opportunity Statement.
