Traffic Operator - Traffic Operations Center
- Transportation
- Raleigh
Are you ready to take the next step in your career?
Apply for this roleThis vacancy has now expired. Please see similar roles below...
Atkins has the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy.
Atkins seeks an energetic and highly motivated self-starter to join our Raleigh, NC staff as a Traffic Operator – Traffic Operations Center.
Candidates interested must be able to work 2nd shift (2:00 PM - 10:00 PM). The training will take between 6 to 8 weeks to be completed, and it will be administered in the morning schedule Monday through Friday. Due to the nature of our industry, candidates must be willing to work weekends and holidays as needed.
MAJOR FUNCTION/ROLE
Manages traffic congestion, planned events and unplanned incidents in a Traffic Operations Center, and He / She provides data entry and QA / QC for information in the State DOT Advance Management System (ATMS) or Advanced Traveler Information System (ATIS).
Typically works under supervision but He / She must be capable of directing his/her own work, implementing response plans as outlined in the Standard Operating Procedures (SOP’s) and coordinating with personnel outside the facility. Work generally involves relatively uncomplicated but varied tasks. He / She is Responsible for gathering and disseminating information in a courteous and pleasant manner to reflect de Department’s high standards and professionalism.
JOB DUTIES
- Monitors congestion and incident information using various tools including ATMS and ATIS, EM radio traffic, CAD feeds and traffic reports from local media partners for incidents.
- Creates identified incident in ATMS, notifies appropriate personnel, and provides additional responses as required.
- Actively reviews or implements traffic management through the use of tools such as ATMS, ATIS, DMS/CMS, Ramp Metering, 511 floodgates, and develops alternate route provisions when an incident or heavy congestion is detected and verified.
- Implements travel time postings on DMS/CMS during peak traffic hours as needed.
- Manages traffic signal timing or notifies appropriate agency as outlined in SOPs.
- Activates county alerts (targeted floodgates) for incident response as appropriate.
- Activates Amber/Silver Alerts or other messages on regional devices as outlined in SOPs. Receives and responds to emails or re-directs to appropriate staff as necessary.
- Monitors feedback messages from 511 system users and provides customer service by returning calls from those leaving feedback messages.
- Compiles daily 511 feedback report for vendor and client review.
- Coordinates with other DOT agencies and serves as primary point of contact for STIX within own state.
- Researches, identifies and reviews planned construction, maintenance, and special events and activities as required.
- Assists with data collection to include in monthly reports, travel speed and travel time reports, incident reports and any other reports that are requested.
- May perform such other assignments as the Supervisor may deem necessary from time to time.
- May Dispatch, as needed.
EDUCATION AND EXPERIENCE
- High school diploma (or equivalent); must have completed 90 day TOC training;
- Six months related experience in dispatch center or 911 operations or comparable relevant experience is preferred.
- Experience in a position involving public contact and telephone responsibilities preferred.
- Must be proficient with computer skills.
SPECIAL SKILLS
- Excellent oral communication and interpersonal skills required
- Must have good command of the English language.
- Ability to perform in a professional courteous manner and remain friendly while under pressure.
- Must have an aptitude for geography and maps.
PROFESSIONAL REGISTRATIONS
- TOC Basic Certification required.
Atkins offers its employees a robust rewards package which includes: a competitive salary; a broad benefits package including medical/RX, dental, vision, life, disability, legal, hospitalization and other valuable voluntary options; generous time-off programs; flexible work schedules; 401(k) with employer match; professional and career development opportunities through our corporate university, as well as a highly-regarded tuition reimbursement program; and an unmatched culture focused on client-service, quality, and tireless pursuit of excellence in all we do. Atkins is an equal opportunity, drug-free employer
committed to diversity in the workplace. EOE/Minorities/Females/Vet/Disability.
Please view Atkins Equal Opportunity Statement here:
https://careers.snclavalin.com/equal-opportunities-statement
Atkins cares about your privacy.
Please consult our Privacy Notice to know more about how we collect, use and transfer your Personal Data.
By submitting your personal information to Atkins, you confirm that you have read and accept our Privacy Notice.
Atkins will not accept unsolicited resumes from recruiters, headhunters, contract recruiters, search firms or employment agencies. In the event a recruiter or agency submits a resume or candidate, Atkins explicitly reserves the right to recruit and hire those candidate(s) at its discretion, and without any financial obligation whatsoever to the recruiter or agency. Any such unsolicited resume or candidate contact information, including those submitted directly to Atkins hiring managers or any other employee, shall become the property of Atkins upon receipt.
MV
Are you ready to take the next step in your career?
Apply for this rolePreview
GeneralContent type
BlogsPublish date
05/06/2024
Summary
In today's fast-paced, globalized world, the opportunity for graduates to gain hands-on international experience is invaluable. The Graduate Exchange Program at AtkinsRéalis stands as a testa
Preview
GeneralContent type
BlogsPublish date
05/06/2024
Summary
In today's fast-paced, globalized world, the opportunity for graduates to gain hands-on international experience is invaluable. The Graduate Exchange Program at AtkinsRéalis stands as a testa
Related job roles
Salary
Location
Cairo
Job Type
Full Time
Career Area
Electrical engineering
Category
Permanent
Location
Cairo
Description
Join us in engineering a better future for our planet and its people.AtkinsRéalis is a world-leading design, engineering and project management organization. We connect people, data and technology to
Reference
R-114716
Expiry Date
01/01/0001
Salary
Location
Dubai
Job Type
Full Time
Career Area
Project management
Category
Permanent
Location
Dubai
Description
As a provider of multi-disciplined technical services to the built environment, AtkinsRealis Middle East is committed to design excellence in the delivery of first-class solutions which combine innova
Reference
R-113079
Expiry Date
01/01/0001
Salary
Location
Epsom
Job Type
Flexible Working
Full Time
Career Area
Surface water & drainage
Category
Permanent
Location
Peterborough
Epsom
Plymouth
N/A
Description
This position is open for our Birmingham, Bristol, Derby, Epsom, Glasgow, London, Oxford, Peterborough and Warrington/Manchester offices but we can be flexible with location.Do you have the ambition,
Reference
R-114479
Expiry Date
01/01/0001
Author
Ritwi ChatterjeeAuthor
Ritwi ChatterjeeSalary
Location
Epsom
Job Type
Flexible Working
Full Time
Career Area
Surface water & drainage
Category
Permanent
Location
Peterborough
Epsom
Description
This position is open for our Birmingham, Bristol, Derby, Epsom, Glasgow, London, Oxford, Peterborough and Warrington/Manchester offices but we can be flexible with location.Do you have the ambition,
Reference
R-114474
Expiry Date
01/01/0001
Author
Ritwi ChatterjeeAuthor
Ritwi ChatterjeeSalary
Location
West Midlands
Job Type
Flexible Working
Full Time
Career Area
Natural sciences
Category
Permanent
Location
West Midlands
Description
At AtkinsRéalis, our team of ecologists work throughout the UK to deliver a diverse range of challenging and exciting projects that benefit our clients, biodiversity and society.To meet our growing pr
Reference
R-114668
Expiry Date
01/01/0001
Author
Ritwi ChatterjeeAuthor
Ritwi ChatterjeeSalary
Location
Toronto
Job Type
Full Time
Career Area
Administrative support
Market
Minerals & metallurgy
Category
Permanent
Location
Vancouver
Toronto
Description
Administrative AssistantAre you looking for a company that works on major engineering projects all over the world? Do you want to make a difference by improving the daily lives of communities worldwid
Reference
R-114629
Expiry Date
01/01/0001
Salary
Location
Glasgow
Job Type
Flexible Working
Full Time
Career Area
Creative design
Category
Permanent
Location
West Midlands
Leeds
Glasgow
Description
Creative Design – who are we?Do you see the world differently? Are you driven by emerging technologies and innovation? You'll fit right in at Creative Design, our flourishing global in-house agency. G
Reference
R-114245
Expiry Date
01/01/0001
Author
Lini RathinamAuthor
Lini RathinamSalary
Location
Brisbane
Job Type
Full Time
Career Area
Administrative support
Category
Permanent
Location
Brisbane
Description
We are AtkinsRéalis, a world-leading design, engineering and project management organisation. We connect people, data and technology to transform the world’s infrastructure and energy systems. Togethe
Reference
R-114787
Expiry Date
01/01/0001
Salary
Location
Brisbane
Job Type
Full Time
Career Area
Engineering (Other)
Category
Permanent
Location
Sydney
Brisbane
Description
AtkinsRéalis is one of the world’s leading professional services and project management organisations since 1911 with over 30,000 employees worldwide. We create sustainable solutions that connect peop
Reference
R-104952
Expiry Date
01/01/0001
Salary
Location
Brisbane
Job Type
Full Time
Career Area
Engineering (Other)
Category
Permanent
Location
Brisbane
Description
AtkinsRéalis one of the world’s leading professional services and project management organisations since 1911 with over 30,000 employees worldwide. We create sustainable solutions that connect people,
Reference
R-104949
Expiry Date
01/01/0001
AtkinsRéalis
Talent community
Would you like to know more? Not ready to apply? Join our talent community to stay connected and engaged with us at AtkinsRéalis.
Find out more