Desk Side & Technology Support Analyst
- Corporate
- Bristol
Are you ready to take the next step in your career?
Apply for this roleThis vacancy has now expired. Please see similar roles below...
Atkins have recently defined a “One Atkins 2020” Organisational strategy. To support this strategy, IS have defined an operating model for 2020 to revolutionise the way IS is provided to the organisation, moving from a BAU focus to a Business Value driven organisation. Key concepts include: Moving to digital products, adopting agile across the organisation, leveraging cloud, and focus on supporting bid and delivery.
The Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests. They will have a good understanding of technology and demonstrate excellent customer service skills.
Key Deliverables:
- General troubleshooting of the Atkins desktop computing environment based on incidents service requests logged via the Global Service Desk.
- Management of all 2nd line incidents and requests assigned to their queue in Service Now
- Manage all assigned incidents/requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC Best Practice guidelines
- Deploy desktop computers and peripherals, record and track assets during deployment according to Group Is standards and workflow procedures
- Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests
- Troubleshooting a range of application and telephony issues: investigating, diagnosing faults, and working through to resolution
- Support the set-up of new offices, sites or projects across the local region
- Support the Senior Desk Side and Technology Support Engineer Ensure in the maintenance of all local equipment rooms and conference room IS facilities, mitigate risks arising from audits, fire, safety or other risk assessments
- Develop, review and improve processes to maximize efficiencies within the team
- Exhibit a flexible approach to working on a rota basis and provide necessary cover when necessary
- Ability to deliver training to audiences across the local region
- Support and adhere to processes outlined in the Business Management System
- Provide weekly/daily reports/time reporting and updates on current issues
- Ability to communicate at all levels within the company
Experience Required:
Essential:
- At least 2 years’ experience of IT Service Management principles and processes
- High level of proficiency and knowledge of working in a Corporate IT environment
- Experience of working to (and exceeding) Service Level Agreements
- Broad technical understanding of IS services being supported
- Ability to learn, understand, and apply new technologies.
- Strong business focus and customer service skills
- Working knowledge of database/excel structures/tables/configurations
- Proven experience of data analysis and good numeracy, analytical and reporting skills
- A valid driving license is essential as travel will be required to other Atkins offices
- Travel expected to other offices
Desirable:
- Qualifications: Certification from Microsoft
- ITIL V3 Foundation Qualification
- Working knowledge of Service Now
- Security Clearance: Secret
- Customer Service Experience
Competencies specific for this role
- IT Service Management expertise
- Communication skills
- Stakeholder Management
- Performance Improvement
- Confidence and professionalism
Training
Atkins develops individuals through a portfolio of training and development activities designed to help you make the best of your abilities and talents. These are reviewed with individuals through an annual appraisal process. We actively support staff in achieving corporate membership of relevant institutions.
Rewards and benefits
Atkins offer a fantastic range of benefits, which you can tailor to suit your own health, wellbeing, financial and lifestyle choices. All the information you need to know is available on our dedicated benefits portal; your reward, which is available to access 24/7 from any device: https://www.yourrewardatkins.com
Security Clearance:
This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview.
If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.
Atkins, part of the SNC-Lavalin Group, is committed to having a diverse and inclusive workforce. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.
Atkins recognise that there are many well qualified people who are looking to further their career, but who cannot commit to full time employment. We support flexible working arrangements and are interested to discuss how we can accommodate individual requirements.
Are you ready to take the next step in your career?
Apply for this rolePreview
Middle EastContent type
BlogsPublish date
04/29/2024
Summary
As a hub of diversity and multiculturalism, the UAE boasts a thriving economy with rapidly growing infrastructure. Steering away from a reliance on oil and toward cutting-edge innovation, the UAE is
Preview
Middle EastContent type
BlogsPublish date
04/29/2024
Summary
As a hub of diversity and multiculturalism, the UAE boasts a thriving economy with rapidly growing infrastructure. Steering away from a reliance on oil and toward cutting-edge innovation, the UAE is
Related job roles
Salary
Location
Henderson
Job Type
Full Time
Career Area
Structural engineering
Category
Permanent
Location
Henderson
Reno
Lynnwood
Description
Why join us?It’s an exciting time at AtkinsRéalis! We are rapidly growing in the US. Our company purpose is to build a better world for our planet and its people. We recognize the importance of making
Reference
R-107531
Expiry Date
01/01/0001
Salary
Location
Edison
Job Type
Full Time
Career Area
Civil engineering
Category
Permanent
Location
Calverton
Boston
Edison
Philadelphia
Description
Why join us?It’s an exciting time at AtkinsRéalis! We are rapidly growing in the US. Our company purpose is to build a better world for our planet and its people. We recognize the importance of making
Reference
R-101854
Expiry Date
01/01/0001
Salary
Location
Columbia
Job Type
Full Time
Career Area
Civil engineering
Market
Transportation
Category
Permanent
Location
Columbia
Edison
New York
Philadelphia
Newark
Description
Senior Structures DetailerWhy join us? It’s an exciting time at AtkinsRéalis! We are rapidly growing in the US. Our company purpose is to build a better world for our planet and its people. We recogn
Reference
R-067058
Expiry Date
01/01/0001
Salary
Location
Rouyn-Noranda
Job Type
Full Time
Career Area
Process engineering
Market
Industrial & manufacturing
Category
Permanent
Location
Rouyn-Noranda
Description
Ingénieur(e) de procédés AtkinsRéalis en Abitibi-Témiscamingue est en pleine croissance! Répartis dans plusieurs bureaux, nous offrons des services de génie-conseil et d’ingénierie d’usine principalem
Reference
R-114410
Expiry Date
01/01/0001
Salary
Location
Orlando
Job Type
Part Time
Career Area
Marketing
Market
Corporate
Category
Contractor / Temporary
Location
Orlando
Chicago
Description
Why join us? It’s an exciting time at AtkinsRéalis! We are rapidly growing in the US. Our company purpose is to build a better world for our planet and its people. We recognize the importance of makin
Reference
R-114384
Expiry Date
01/01/0001
Salary
Location
Epsom
Job Type
Full Time
Career Area
Human resources
Category
Permanent
Location
Epsom
Description
The work of the People Services Team, based in Epsom, Surrey is key to supporting stakeholders within the business and the HR function in all things HR Services. This team delivers the HR Service with
Reference
R-114377
Expiry Date
01/01/0001
Author
Lini RathinamAuthor
Lini RathinamSalary
Location
Muscat
Job Type
Full Time
Career Area
Health & safety
Category
Permanent
Location
Muscat
Description
Job Summary:We are hiring for the Senior HSE Advisor for Oman. HSR Advisor is responsible for overseeing health, safety, and environment (HSE) initiatives within real estate and infrastructure project
Reference
R-114353
Expiry Date
01/01/0001
Salary
Location
Abu Dhabi
Job Type
Full Time
Career Area
Ecology & environment
Category
Permanent
Location
Abu Dhabi
Description
AtkinsRéalis business is one of the largest multidisciplinary, multi sector engineering design consultancies.As one of the world’s most respected design, engineering and project management consultanc
Reference
R-114339
Expiry Date
01/01/0001
Salary
Location
Vasteras
Job Type
Full Time
Career Area
Integrity & legal
Category
Permanent
Location
Västerås
Description
JOINS US!Role: Head of Legal and Contract Management Location: Vasteras, SwedenJob OverviewLinxon is seeking an experienced Head of Legal and Contract Management to lead our legal and commercial team
Reference
R-114325
Expiry Date
01/01/0001
Salary
Location
Stockton-on-Tees
Job Type
Flexible Working
Full Time
Career Area
Project management
Market
Cities & development
Category
Permanent
Location
Stockton-on-Tees
Description
The AtkinsRéalis Infrastructure Project Delivery Practice (PDP) is the centre of excellence for the delivery of infrastructure projects and combines the best in project management and design managemen
Reference
R-114321
Expiry Date
01/01/0001
Author
Ritwi ChatterjeeAuthor
Ritwi ChatterjeeAtkinsRéalis
Talent community
Would you like to know more? Not ready to apply? Join our talent community to stay connected and engaged with us at AtkinsRéalis.
Find out more