Employee Lifecycle CoE Leader

Reporting Reports to the HR Director – Asia Pacific and will additionally require liaising collaboratively with the various regional HR shared service heads and the larger Global HR leadership across the organization This role will overall lead an estimated team size of 40 or more FTE and 2 or more Account Managers as Direct Reportees

Role Overview

The HR Shared Service Centre at Bangalore has been established to support our Regional Organizations in delivering their HR agenda across the various functions of Talent Acquisition, Reward, Learning and Development, Mobility and Employee Lifecycle operations. While the HR Centre is not designed to serve as a business facing entity, its services significantly influence the perception of HR and impact the overall employee experience and satisfaction over the HR function. The HR Shared Service Centre is fuelled by a passion and commitment towards providing consistently great customer experience, compliance to stipulated policy and processes and a pro-active focus on areas of innovation and improvement for operational benefit.

This position will play a key role in the HR Centre; representing the Employee Lifecycle Centre of Expertise. Key responsibilities of this person will be around growth, innovation and delivery excellence. It will require actively engaging with relevant stakeholders and senior management on strategic operational and delivery decisions. These include and are not limited to decisions around the engagement principles, resource and work transition plans, managing escalations, conflict resolution, budgets and work norms. The incumbent in equal measure will require managing client/ regional stakeholder expectations while also ensuring that the interests, career aspirations and work norms of the lifecycle team are managed judiciously. He/she will be responsible for building and reinforcing the appropriate work culture infusing the right work ethics, integrity, diligence, timeliness, rigour and quality orientation. Also, ensure that the CoE is always agile, future ready, adopting innovative ways- tools- and automation that enhance efficiency and alignment to the regional and corporate vision. Key success factors for this role will be Growth, Quality of delivery, Operational Excellence and stakeholder management.

Candidate Profile • A recognised Bachelor’s Degree (further specialization in HR would be preferred). However, applicants with relevant experience and expertise will also be considered suitable • Over 14 yrs. relevant experience with alteast 4-5 years in a managerial or leadership role preferably in a shared -services, multi-country, multi-culture progressive work environment • Knowledge of various HR systems and tools – Workday, ServiceNow, Cornerstone etc. • Requires to be extremely hands-on and operationally involved as and when required • Good influencing skills with the ability to challenge existing norms and manage stakeholder expectations • Collaborative and adaptable in approach with ability to handle difficult situations through sound judgement, diplomacy and assertiveness • Proven experience of leading, managing and motivating a successful team • Working knowledge of applicable statutory laws • Ability to understand, respect and work with diverse cultures • Self- motivated and results driven. Discreet, with the ability to handle confidential and sensitive information • Communicates effectively both written and spoken. • Abreast of industry trends and best practices

Responsibilities

• Define the Operating model that drives operational excellence for the Employee Lifecycle CoE • Identify and develop new opportunities with existing and/or new regions by effectively articulating the value proposition of the Employee Lifecycle CoE • Drive process standardisation, quality, productivity and compliance in the CoE. Identify and mitigate service related risks and issues ensuring high levels of customer satisfaction and quality of delivery that consistently meets or exceeds agreed SLAs. • Be recognised in the business and with the regional stakeholders as the face of the Employee Lifecycle CoE and the point of contact for all terms of engagement, escalations and service delivery aspects • Develop strong and collaborative partnerships with key regional and internal stakeholders of the HR Centre • Expertly manage the balance between demands of the business and the internal team by appropriately influencing and setting clear expectations for both • Represent the CoE at strategic, Operational and Governance forums • Pro-actively determine areas for process improvement, improved customer experience, optimization and efficiency. Introduce or evolve new and innovative initiatives, technology or work norms in the CoE to address the same. • Actively review and utilize HR Service metrics and trends to optimize productivity and deliver work as per agreed SLAs. • Encourage and ensure a positive, diverse, productive and customer-centric work culture that attracts and retains the right talent • Lead, manage, develop and retain the employee Lifecycle team • Ensure a high level of confidentiality and professionalism is maintained in the CoE.

Training

Atkins develops individuals through a portfolio of training and development activities designed to help you make the best of your abilities and talents.  These are reviewed with individuals through an annual appraisal process.  We actively support staff in achieving corporate membership of relevant institutions