HR Analyst - ServiceNow(2 - 4 Years - ServiceNow Configuration & Reporting)
- Bangalore
Are you ready to take the next step in your career?
Apply for this roleThis vacancy has now expired. Please see similar roles below...
News and information are available at www.atkinsrealis.com or follow us on LinkedIn.
Our teams are proud to deliver on some of the most prestigious projects across the world. It's thanks to our talented people and their diverse thinking, expertise, and knowledge. Join us and you'll be part of our genuinely collaborative environment, where everyone is supported to make the most of their talents and expertise.
When it comes to work-life balance, AtkinsRéalis is a great place to be. So, let's discuss how our flexible and remote working policies can support your priorities. We're passionate about are work while valuing each other equally. So, ask us about some of our recent pledges for Women's Equality and being a 'Disability Confident' and 'Inclusive Employer’.
“We are 270+ talents operating under one Hub; diversified into different process groups - Recruitment, Lifecyle, Offboarding, Service Excellence and Contact Management.
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. We welcome you to bring your authentic self and create a better tomorrow with us. The future focussed HR organisation largely possess a strong Onshore Partnering Team and the Centre of Excellence, complimented by a robust Service Delivery Team offering top class services to employees from the HR People Hub, Bangalore.”
Job Summary:
As HR ServiceNow Analyst in our Bangalore-based HR Shared Services Centre, you’ll be an integral part of delivering an exceptional HR customer experience. You will be part of the HR Service Excellence team and responsible for managing and enhancing various components within the ServiceNow platform, including announcements, knowledge articles, response templates, and analysing HR data to identify trends and areas for improvement. This role requires a deep understanding of ServiceNow HR processes with a focus on improving user experience and efficiency. The ServiceNow Analyst will collaborate with HR teams across the globe to ensure the platform's functionality aligns with organizational goals and requirements.
The ServiceNow Analyst plays a critical role in ensuring that the ServiceNow platform remains a valuable resource for users and aligns with the organization's strategic objectives. By managing announcements, knowledge articles, response templates, and communities, this role enhances the overall user experience and operational efficiency within the platform.
Key Responsibilities:
ServiceNow Configuration: Configure, customize, and maintain ServiceNow modules, including announcements, knowledge articles, response templates, and communities, to meet organizational needs and improve operational efficiency.
Announcements Management: Create, update, and manage announcements within the ServiceNow platform to communicate important information to users, such as system changes, maintenance schedules, or updates.
Knowledge Article Maintenance: Develop, review, and maintain knowledge articles to provide end-users with accurate and relevant self-help resources. Assist with knowledge management audits and governance reviews to ensure articles are up to date, contain relevant content and reflect best practices.
Response Template Creation: Design and maintain response templates to streamline the resolution of common issues and improve response times for service requests and incidents.
Community Engagement: Foster an active and collaborative user community within the ServiceNow platform by encouraging discussions, sharing best practices, and addressing user inquiries or concerns.
ServiceNow Functionality Improvement: Continuously assess and enhance the ServiceNow platform's capabilities and features to support the evolving needs of the organization. Manage and co-ordinate user acceptance testing programs for ServiceNow upgrades, working with HR teams across the globe to identify defects, ensuring these are investigated and fixed.
Data Analysis: Analyse platform usage data and user feedback to identify trends and areas for improvement. Translate data findings into actionable insights and recommendations for enhancements. Collaborate with cross functional teams to understand data requirements ensuring the data is accurate and consistent across all reporting. Create, maintain and schedule user-friendly Service Now reports and dashboards for HR users and stakeholders. Present data results to non-technical stakeholders.
Documentation: Maintain thorough documentation of configuration changes, processes, and best practices to facilitate knowledge sharing and training.
Training and Support: Provide training and support to end-users to ensure they can effectively utilize the ServiceNow platform for their needs. Work with HR users to troubleshoot issues, ensuring they are resolved in a timely manner.
Collaboration: Collaborate with various teams, including IT, customer support, and knowledge management, to ensure that ServiceNow aligns with cross-functional goals and requirements.
Essential Skills:
- Excellent communication and interpersonal skills to engage effectively with cross-functional teams and users
- Demonstrated experience in ServiceNow administration and configuration, with a focus on announcements, knowledge articles, response templates, and communities.
- Experienced in creating and maintaining dashboards and reports in Service Now
- Strong problem-solving and analytical skills.
- Good presentation delivery skills, experience of using PowerPoint.
- Ability to manage own time, multi-task, prioritise and re-prioritise tasks. .
- A proactive approach to staying updated on ServiceNow best practices and industry trends.
- Ability to work independently and as part of a team to drive ServiceNow improvements.
- Proven track record of handling sensitive data and situations within GDPR (General Data Protection Regulation) legislation with a strong confidentiality ethic.
Preferred Skills:
- Experience with scripting and custom application development in ServiceNow.
- Knowledge of IT service management (ITSM) and ITIL best practices.
- Familiarity with user experience (UX) design principles to enhance the ServiceNow user interface.
Qualifications:
- Bachelor's degree in a related field or equivalent work experience.
- Certification in ServiceNow, such as ServiceNow Certified System Administrator. (Advantage)
What We Can Offer You
- Varied, interesting and meaningful work.
- A hybrid working environment with flexibility and great opportunities.
- Opportunities for training and, as the team grows, career progression or sideways moves.
- An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual.
Why work for AtkinsRéalis?
We at AtkinsRéalis are committed to developing its people both personally and professionally. Our colleagues have the advantage of access to a high ranging training portfolio and development activities designed to help make the best of individual’s abilities and talents. We also actively support staff in achieving corporate membership of relevant institutions.
Meeting Your Needs
To help you get the most out of life in and outside of work, we offer employees ‘Total Reward’.
Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview, and we’ll discuss any adjustments you might need.
Additional Information
We are an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.
We care about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.
Link: Equality, diversity & inclusion | Atkins India (atkinsrealis.com)
Are you ready to take the next step in your career?
Apply for this rolePreview
IndiaContent type
ProjectsPublish date
05/08/2024
Summary
Sweta joined AtkinsRealis, bringing in a wealth of knowledge and expertise as a Senior Landscape Architect based out of Bengaluru, India. From the moment she stepped into her role, Sweta embra
Preview
IndiaContent type
ProjectsPublish date
05/08/2024
Summary
Sweta joined AtkinsRealis, bringing in a wealth of knowledge and expertise as a Senior Landscape Architect based out of Bengaluru, India. From the moment she stepped into her role, Sweta embra
Related job roles
Salary
Location
Mississauga
Job Type
Full Time
Career Area
Business development
Market
Nuclear
Category
Permanent
Location
Mississauga
Port Elgin
Description
Director – Business Development (Bruce Power)Are you looking for a company that works on major engineering projects all over the world? Do you want to make a difference by improving the daily lives of
Reference
R-109762
Expiry Date
01/01/0001
Salary
Location
Brossard
Job Type
Full Time
Career Area
Operations & maintenance
Market
Transportation
Category
Permanent
Location
Brossard
Description
Job DescriptionInspecteur(trice)La sûreté du REM est destinée au maintien de la paix, de la sécurité du public ainsi que de faire appliquer le Règlement sur les normes de comportements dans les instal
Reference
R-114775
Expiry Date
01/01/0001
Salary
Location
Montréal
Job Type
Full Time
Career Area
Finance
Market
Corporate
Category
Student
Location
Montréal
Description
Étudiant(e) en transformation financière et FP&A TI (été 2024)Vous êtes à la recherche d’une opportunité enrichissante en tant que Conseiller(ère) en acquisition de talents? Rejoignez notre équipe dan
Reference
R-114771
Expiry Date
01/01/0001
Salary
Location
Brossard
Job Type
Full Time
Career Area
Administrative support
Market
Transportation
Category
Permanent
Location
Brossard
Description
Agent(e), Service à la clientèleLe Réseau Express Métropolitain (REM) est un réseau de train léger automatisé conçu pour simplifier les déplacements dans la grande région de Montréal. Le REM est l'un
Reference
R-114919
Expiry Date
01/01/0001
Salary
Location
Winnipeg
Job Type
Full Time
Career Area
Facilities management
Market
Environment & geoscience
Category
Permanent
Location
Calgary
Winnipeg
Toronto
Saskatoon
Description
Manager, Environmental Permitting & Management (Prairies/Ontario).Come join us in reshaping the future with AtkinsRéalis. AtkinsRéalis is dedicated in engineering a better future for our planet and it
Reference
R-112503
Expiry Date
01/01/0001
Salary
Location
Denver
Job Type
Full Time
Career Area
Civil engineering
Category
Permanent
Location
Denver
Description
WE ARE HIRING!AtkinsRéalis is seeking a Project Engineer I to join our Construction Management Team. This is an entry-level position and is based out of Denver, CO. ABOUT US AtkinsRéalis is one of th
Reference
R-114929
Expiry Date
01/01/0001
Salary
Location
Derby
Job Type
Full Time
Career Area
Natural sciences
Category
Student
Location
West Midlands
Derby
Description
At AtkinsRéalis, our team of ecologists work throughout the UK to deliver a diverse range of challenging and exciting projects that benefit our clients, biodiversity and society.To meet our growing pr
Reference
R-114917
Expiry Date
01/01/0001
Author
Ritwi ChatterjeeAuthor
Ritwi ChatterjeeSalary
Location
Boucherville
Job Type
Full Time
Career Area
Material testing
Category
Permanent
Location
Boucherville
Description
Technicien de laboratoire, ingénierie des matériaux/géotechniquePersonnel de laboratoire, technicien dans le domaine des essais de laboratoire géotechnique complexes.Si vous souhaitez faire la différe
Reference
R-114884
Expiry Date
01/01/0001
Salary
Location
Mississauga
Job Type
Full Time
Career Area
Engineering (Other)
Market
Nuclear
Category
Permanent
Location
Mississauga
Description
Systems Architect/EngineerAtkinsRéalis is one of Canada's largest private sector nuclear engineering groups. We have been providing a wide range of services to the nuclear industry in Canada and aroun
Reference
R-114261
Expiry Date
01/01/0001
Salary
Location
UK
Job Type
Flexible Working
Full Time
Career Area
Geotechnical engineering
Market
Cities & development
Category
Permanent
Location
United Kingdom
Description
If you’re a Geologist or an Engineering Geologist with a strong background in 3D ground modelling, here’s an opportunity to play a prominent role in the AtkinsRéalis Ground Engineering & Tunnelling Te
Reference
R-114739
Expiry Date
01/01/0001
Author
Dwithi MAuthor
Dwithi MAtkinsRéalis
Talent community
Would you like to know more? Not ready to apply? Join our talent community to stay connected and engaged with us at AtkinsRéalis.
Find out more