The work of the HR Services Team is key to supporting the business, line managers and employees in all things HR. This team provide the HR face to the business. HR Services need to be delivered with passion and commitment providing a consistently great customer experience whilst ensuring excellent services are delivered and compliance requirements met. The Services Team includes responsibility for HR Systems and Innovations – how can systems, processes and data be optimised to make the service even better and take a pro-active approach to lead not just respond to business requirements.
The HR Systems & Innovation Senior Advisor is accountable for HR Systems’ products, the delivery and support of HR projects, as well as driving process optimisation and re-engineering processes so that they adopt best practice.
They will be experienced in techniques such as Lean and Six Sigma and be highly customer focused; ensuring that the processes and systems within the HR Services’ operation meet and exceed the needs of our customers.
#KD1
Requirements
Essential Criteria
HR Systems, Process and Data knowledge across end-to-end HR Operations
Well-developed project skills able to lead on scoping, planning, reporting and managing risk in a Project Management Office (PMO) environment
Excellent written and oral communication skills to include strong presentation skills
Outstanding customer focus and the ability to manage customer requirements through a partnership approach
Ability to build strong working relationships/networks with all stakeholders and maintain a high degree of integrity
Ability to manage business needs and to balance team and business needs appropriately
Proactive “can-do” attitude and approach, flexible to the demands of a changing business environment
Proven experience of supervising and motivating a successful team
Senior team member with the ability to prioritise business requirements appropriately and to work and think collaboratively in a shared service environment
Experience of managing and running successful projects
Develop own knowledge and that of their team to keep up to date with HR systems, process and data policy and documentation changes
Confidentiality with the ability to handle sensitive situations within data protection legislation
Ability to drive improvement through the assessment of existing systems and processes and implementation of new system functionality and processes.
Desirable Criteria
BA/BSc Hons Degree
CIPD or HR Experience
Knowledge and Experience of implementing Data Protection legislation
Experience of Oracle E-Business suite specifically HR and payroll
Previous experience of working in a shared service environment
Up-to-date with process and technology trends and innovation and shares knowledge with the team applying new thinking to drive improvement
Knowledge and understanding of lean process management and Continuous Improvement (CI) techniques
Has worked with off-shored service delivery in an HR Systems capacity
Responsibilities
Build excellent working relationships with HR teams, Business Leaders, key stakeholders and employees
Manage the delivery of Data Protection, Data Quality Assurance, Data Audit and Governance requirements, processes and issue resolution; ensure processes, systems and data activity fit for purpose and new Data Protection legislation implemented by May 2018
Ensure current statutory and legislative requirements are being complied with in all systems, processes and data activity
Support the HR Systems & Innovation Manager to ensure CI requirements are proactively driven to optimise HR systems functionality and deliver HR solutions that best meet HR Services needs and the onward business requirements they support
Ensure document control managed in-line with HR Protocols
Provide support to HR Services on all systems, data, process and project activities to drive through change and implement improvements whilst maintaining BAU service levels
Work with the HR Data Analyst to improve collection and reporting of KPIs and SLAs and drive Data Analytics use and CI
Support the HR Services Leader and provide advice to the business in leading and driving improvements and CI initiatives, liaising with business stakeholders
Coaching and development of HRC services teams around HR systems, data and processes ensuring that HRC is competent in HR systems, data and process requirements
Flexible in managing workload to support the HR Services teams in any ad hoc activities that may need to be prioritised
Ensure all system, process and data developments, and changes are communicated effectively to HR Services teams, coordinating any resulting training required
Work pro-actively to support and deliver excellent customer experience
Manage the performance and development of HR Systems & Innovation Advisor
Support the HR Systems & Innovation Manager in planning, developing and implementing HR system change requests, system upgrades and UAT activities
Work on various systems, process and data related activities, projects and ‘Agile teams’ engaging with the wider HR Services teams to ensure the necessary involvement
Participate in HR Services team meetings contributing on systems, data and process topics
Participate in HR Services Governance Forums attending as appropriate to ensure systems and improvements are managed effectively
Create and improve robust internal processes and ensure future compliance
Keep personal knowledge up-to-date through external networking and attending conferences and events and contribute to internal HR Innovation and Improvement forums
Atkins offers a fantastic range of benefits, which you can tailor to suit your own health, wellbeing, financial and lifestyle choices.
All the information you need to know is available on our dedicated benefits portal; your reward, which is available to access 24/7 from any device: https://www.yourrewardatkins.com
This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary it will be discussed with you at interview.
