Raleigh TMC/NCTA Operator
- Security, aerospace & defence, Transportation
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- Manages traffic congestion, planned events and unplanned incidents in a Traffic Operations Center and provides data entry and QA/QC for information in the State DOT Advanced Traffic Management System (ATMS) or Advanced Traveler Information System (ATIS).
- Typically works under supervision but must be capable of directing his/her own work, implementing response plans as outlined in the Standard Operating Procedures (SOPs) and coordinating with personnel outside the facility.
- Work generally involves relatively uncomplicated but varied tasks.
- Responsible for gathering and disseminating information in a courteous and pleasant manner to reflect the Department’s high standards and professionalism.
Education and Experience:
- High school diploma (or equivalent).
- Experience in a position involving public contact and telephone responsibilities preferred.
- Must be proficient with computer skills.
- Occasional nights, weekends, holidays and emergency activations may be required.
Special Skills:
- Excellent oral communication and interpersonal skills required.
- Must have good command of the English language.
- Ability to perform in a professional courteous manner and remain friendly while under pressure.
- Must have an aptitude for geography and maps.
- Must attend and pass Operator training provided for both TMC (Traffic Management Center) and NCTA (North Carolina Toll Authority).
Please view Atkins Equal Opportunity Statement.
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