Resolution & Inquiry Center Agent (French & English)

As Resolution and Inquiry Center Agent, you will be providing support to end-users, which comprises troubleshooting problems, resolving financial issues and responding to general inquiries related to AP. You will operate through a contact centre help-desk, as part of our global financial shared services centre.

Responsibilities

• Accurate execution of financial-related tasks and working procedures
• Perform root cause analysis, identify issues/gaps, provide resolutions
• Constantly communicate with our internal and external clients
• Identify areas where process/system improvements are needed

Required

• Written and oral command of English and French
• Excellent communication skills and customer service oriented
• Good knowledge of Microsoft Office Suite
• Strong deep analytical and problem-solving skills
• Able to efficiently manage time, set priorities and complete multiple tasks simultaneously
• Works to completion and result oriented

Preferred

• Experience in customer service/AP
• Knowledge of Oracle or another ERP system
• University Degree in Economics/Business
• Relevant work experience in a shared services centre

Our offer towards work-life balance

• Flexible working schedule organized in 3 shifts: 9:00 - 18:00, 10:00 - 19:00 and 13:00 - 22:00* Monday to Friday
• Work from Home
• Motivational financial package & flexible benefits
• Easter and Christmas bonus; performance bonus
• Direct contract with SNC-Lavalin
• Team buildings, Fun@Work activities
• Free French language classes
• Annual performance bonus
• Learning and Development programs, Training, Career opportunities
• Employees Wellness Program – fresh fruits, chair massage, counselling sessions, additional sick days, employee wellness rooms
• A friendly and dynamic work environment
• CSR & Sport activities

*6 mandatory evening shifts per month, with the possibility to extend to a maximum of 10 evening shifts per month (bonus after the 6th evening shift)