Service Transition Manager
- Epsom
Are you ready to take the next step in your career?
Apply for this roleThis vacancy has now expired. Please see similar roles below...
SNC-Lavalin is going through an exciting period of change. A Canadian listed engineering and construction firm, on July 2017 they acquired the UK engineering consultancy Atkins bringing with it a great opportunity to re-position the SNC-Lavalin brand in the eyes of our markets and ahead of our competitors. The combined group now has approximately 50,000 employees around the world and both Atkins and SNC-L’s offerings combined give us the opportunity to continue our growth. The future of engineering and construction is in the greater use of data, combined with technologies to deliver our services more efficiently and bring different offerings to our clients. From apps, virtual reality and artificial intelligence, to mobility as a service and digital asset management, we are combining our traditional engineering skills with technology to fundamentally change the way we do things.
EDPM is the Engineering, Design & Project Management sector of SNC-Lavalin. We plan, design and enable the delivery of complex projects and major programmes across transportation, energy and infrastructure. Primarily made up of Atkins, including Faithful+Gould, we push boundaries and create value as trusted advisors to our clients and partners.
Job Details
Purpose of the Team/Role
The Service Transition and Change Control Team engages with IS staff to ensure that all change (whether Project related, or Change Control) is managed and controlled, from design through to operational. The remit of this team is global and extends to all aspects of service transition and change management, independent of location.
Key Deliverables/Responsibilities
- Deliver Service Transition projects, using industry best practice, to ensure the highest possible customer satisfaction from conception to effective business as usual operation.
- Work closely with Project Managers and the APO, and the wider IT department (including external 3rd Parties i.e. managed services) to define the requirements for change
- Proactively highlight operational/support risks and issues to the project manager and make sure they are addressed
- Examines evidence, and evaluates the quality of project outputs against the agreed acceptance criteria, ensure products are produced, on schedule and are fit for purpose
- Ensure operational requirements are included within the project scope and that project documentation is fit for use
- Ensure that go/no-go criteria are met and any exceptions/risks are clearly understood and agreed to by all stakeholders
- Apply a strong level of governance to all new/existing delivery projects before ‘go-live’
- Identify all support services readiness activities and ensure they are in place for the go live date
- Reduce risk to IT services by ensuring all Group IS teams understand the implications of change
- Protect the integrity of assets and configuration items through the enforcement of authorised changes
- Manage the Group IS Change Control process when required
- Ensure changes are processed in a timely and accurate manner, the forward schedule of change is produced, and the list of change approvers is maintained
- Highlight changes not conforming to standards, approve changes where appropriate
- When necessary, chair the Change Advisory Board (CAB) and the Emergency CAB
Experience Required
Essential:
- Considerable experience of working within ITIL aligned Service Management organisation
- Demonstrable experience of working in a Service Transition and Change Management environment
- Good knowledge of a corporate IT environment
- Experience in the IT service industry, gained in transitioning managed services and/or data centre services
- Excellent analytical and communication (both verbal and written) skills
- Proven experience of data analysis and good numeracy, analytical and reporting skills
Desirable:
- Good knowledge of ITIL Service Transition
- Working knowledge of Service Now
- PRINCE II/Agile Methodology/Lean
Competencies specific for this role
- IT Service Management expertise
- Communication skills
- Stakeholder Management
- Confidence and professionalism
Training
Atkins develops individuals through a portfolio of training and development activities designed to help you make the best of your abilities and talents. These are reviewed with individuals through an annual appraisal process. We actively support staff in achieving corporate membership of relevant institutions.
Rewards and benefits:
Atkins offers a fantastic range of benefits, which you can tailor to suit your own health, wellbeing, financial and lifestyle choices.
All the information you need to know is available on our dedicated benefits portal; your reward, which is available to access 24/7 from any device: http://www.yourrewardatkins.com
Security Clearance:
This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary it will be discussed with you at interview.
If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.
Are you ready to take the next step in your career?
Apply for this rolePreview
Middle EastContent type
BlogsPublish date
04/26/2024
Summary
By implementing reforms in the public sector and wider society, the KSA’s Vision 2030 has greatly improved government efficiency, bringing about new growth and investment opportunities. What is Visio
Preview
Middle EastContent type
BlogsPublish date
04/26/2024
Summary
By implementing reforms in the public sector and wider society, the KSA’s Vision 2030 has greatly improved government efficiency, bringing about new growth and investment opportunities. What is Visio
Related job roles
Salary
Location
Cairo
Job Type
Full Time
Career Area
Structural engineering
Category
Permanent
Location
Cairo
Description
AtkinsRealis is hiring an experienced Structural BIM Lead Designer for our Middle east delivery team in Cairo, Egypt. This person will be carrying out a mix of functions that span from internal proces
Reference
R-114020
Expiry Date
01/01/0001
Salary
Location
Muscat
Job Type
Full Time
Career Area
Health & safety
Category
Permanent
Location
Muscat
Description
Job Summary:We are hiring for the Senior HSE Advisor for Oman. HSR Advisor is responsible for overseeing health, safety, and environment (HSE) initiatives within real estate and infrastructure project
Reference
R-114353
Expiry Date
01/01/0001
Salary
Location
Dubai
Job Type
Full Time
Career Area
Project management
Category
Permanent
Location
Dubai
Description
As a provider of multi-disciplined technical services to the built environment, Atkins Middle East is committed to design excellence in the delivery of first-class solutions which combine innovation,
Reference
R-113079
Expiry Date
01/01/0001
Salary
Location
Dubai
Job Type
Full Time
Career Area
Finance
Category
Permanent
Location
Dubai
Description
Assistant Financial Accountant – ME&AAtkinsRealis offers exciting opportunities for growth and development in the thriving markets of the Middle East. With offices in major cities such as Dubai, Abu D
Reference
R-113126
Expiry Date
01/01/0001
Salary
Location
Vasteras
Job Type
Full Time
Career Area
Integrity & legal
Category
Permanent
Location
Västerås
Description
JOINS US!Role: Head of Legal and Contract Management Location: Vasteras, SwedenJob OverviewLinxon is seeking an experienced Head of Legal and Contract Management to lead our legal and commercial team
Reference
R-114325
Expiry Date
01/01/0001
Salary
Location
Stockton-on-Tees
Job Type
Flexible Working
Full Time
Career Area
Project management
Market
Cities & development
Category
Permanent
Location
Stockton-on-Tees
Description
The AtkinsRéalis Infrastructure Project Delivery Practice (PDP) is the centre of excellence for the delivery of infrastructure projects and combines the best in project management and design managemen
Reference
R-114321
Expiry Date
01/01/0001
Author
Ritwi ChatterjeeAuthor
Ritwi ChatterjeeSalary
Location
Stockton-on-Tees
Job Type
Flexible Working
Full Time
Career Area
Project management
Market
Cities & development
Category
Permanent
Location
Stockton-on-Tees
Description
The AtkinsRéalis Infrastructure Project Delivery Practice (PDP) is the centre of excellence for the delivery of infrastructure projects and combines the best in project management and design managemen
Reference
R-114319
Expiry Date
01/01/0001
Author
Ritwi ChatterjeeAuthor
Ritwi ChatterjeeSalary
Location
Epsom
Job Type
Flexible Working
Full Time
Career Area
Natural sciences
Market
Cities & development
Category
Permanent
Location
Epsom
Description
To meet our growing project workload and help us design and apply new approaches to our work, we are looking for an experienced and enthusiastic Principal or Associate Ecologist to join our Epsom offi
Reference
R-114316
Expiry Date
01/01/0001
Author
Ritwi ChatterjeeAuthor
Ritwi ChatterjeeSalary
Location
London
Job Type
Full Time
Career Area
Architecture
Category
Permanent
Location
London
Description
Project Architect Role in the London StudioWe are AtkinsRealis: Architecture, Master planning, and Interior Design.We are a top 10 UK based global design Practice whose reputation is built on a cultur
Reference
R-114289
Expiry Date
01/01/0001
Author
Mahendran CVAuthor
Mahendran CVSalary
Location
Val D'Or
Job Type
Full Time
Career Area
Civil engineering
Market
Cities & development
Category
Permanent
Location
Amos
La Sarre
Rouyn-Noranda
Val D'Or
Description
Ingénieur(e) en génie civilAtkinsRéalis en Abitibi-Témiscamingue est en pleine croissance! Répartis dans plusieurs bureaux, nous offrons des services de génie-conseil et d’ingénierie d’usine principal
Reference
R-114285
Expiry Date
01/01/0001
AtkinsRéalis
Talent community
Would you like to know more? Not ready to apply? Join our talent community to stay connected and engaged with us at AtkinsRéalis.
Find out more