Traffic Operations Center (TOC) Operations Manager

Atkins seeks an energetic, highly motivated, detail-oriented, self-starter to join our Grand Rapids, MI  staff as a Traffic Operations Center (TOC) Operations Manager on a Full Time status.

Major Function/Role:

• Manages all Traffic Operations Center (TOC) functions associated with daily operations. 
• Ensures that TOC operations run smoothly with little or no interruption. 
• Directs the performance of all assigned staff including scheduling, coaching, mentoring, discipline, and other Human Resources functions. 
• Provides primary input in all hiring, termination, promotion, downward movement, and other status change recommendations. 
• Maintains in depth domain knowledge of all TOC functions including maintaining the ability to perform all operations floor duties as needed. 
• Must be capable of overseeing and directing staff, making independent judgments in time sensitive situations of considerable importance and coordinating with client and other stakeholders outside the facility. 
• Plays proactive role in ensuring that goals and deadlines are met by monitoring progress and keeping stakeholders well informed with up-to-date reports.
• Work generally involves varied tasks requiring complex understanding of incident management protocols and procedures and client expectations.

Education & Experience:

• Bachelor's degree (required) and 4 years of relevant experience (preferred) in the field.
• Without Bachelor's degree, twelve years relevant experience (e.g., experience in a traffic operations center, supervisory experience [such as hands-on supervision, performance management, handling disciplinary/personnel issues, staffing/interviewing, scheduling, and coaching/training], and/or relevant general business experience) is required.
• Must be proficient with computer skills.

Special Skills:

• Excellent oral communication and interpersonal skills required.
• Must have good command of the English language.
• Ability to perform in a professional courteous manner and remain friendly while under pressure.
• Must have an aptitude for geography and maps.

Professional Registrations: 

• TOC Basic Certification required within 6 months of accepting position.

Competencies:

• General Competencies expected of all employees are as follows: Client Service, Commitment, Communication, Innovation & Continuous Improvement, Professionalism, Quality and Teamwork. (Note that "Clients" may be internal managers and staff.)