Atkins, Balfour Beatty and Egis Road Operations, are part of a consortium, creating Connect Plus Services, a unique partnership with a collective strength in highways asset care from finance, through to design, build, maintenance as well as day to day operation.
As part of our 30-year remit to manage and improve the capital’s orbital motorway network, we deliver major improvement projects, such widening 38 miles of the M25, refurbishing tunnels and bridges, and installing hundreds of variable messaging signs and gantries, helping to maximise the use of the network and deliver more reliable journeys. We also manage the Dartford River crossing, and operate and maintain 440 kilometres of motorway providing our customer and road user with a world-class highway service.
About the Role
We have an exciting role available to join the Connect Plus
Services Communications Team as a Communications & Customer Services
Executive, based in Dartford.
The main purpose of this role is to support the Communications team in all
aspects of scheme communications, as well as working with customers to respond
to their enquiries.
What you’ll be doing
In this role, you will:
· Work with project managers to understand the
scope of Connect Plus Services schemes
· Have involvement in drafting and implementing
highways scheme communications plans
· Draft supporting communications materials
including letters and emails
· Undertake regular stakeholder and customer
liaison, including responding to customer enquiries via letters, emails and
telephone
· Use an internal database to manage customer
enquiries
· Input into our stakeholder database to ensure it
is kept up-to-date
Who we’re looking for
· Someone with the ability to work under pressure,
on multiple projects and deadlines;
· Experience in a customer service role;
· Excellent written and verbal communication
skills;
· High attention to detail
