Graduate Analyst - Deskside & Technology Support

We’re AtkinsRéalis, a world-leading Design, Engineering, and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services and project management company dedicated to engineering a better future for our planet and its people. We create sustainable solutions that connect people, data, and technology to transform the world's infrastructure and energy systems. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory & environmental services, intelligent networks & cybersecurity, design & engineering, procurement, project & construction management, operations & maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in key strategic sectors such as Engineering Services, Nuclear, Operations & Maintenance, and Capital.

News and information are available at www.atkinsrealis.com or follow us on LinkedIn.

Our teams are proud to deliver on some of the most prestigious projects across the world. It's thanks to our talented people and their diverse thinking, expertise, and knowledge. Join us and you'll be part of our genuinely collaborative environment, where everyone is supported to make the most of their talents and expertise.

When it comes to work-life balance, AtkinsRéalis is a great place to be. So, let's discuss how our flexible and remote working policies can support your priorities. We're passionate about our work while valuing each other equally. So, ask us about some of our recent pledges for Women's Equality and being a 'Disability Confident' and 'Inclusive Employer’.

Job Description:

• Manage IT Asset and Configuration (CI / CMDB) Management Processes.
• Experience of 0 - 1 years only, and must be 2023/2024 graduates.
• Deploy / Image Laptop / Desktop computers and peripherals, record and track assets documents during deployment according to IT Services standards and workflow procedures.
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures.
• Manage all assigned incidents/requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC Best Practice guidelines.
• Typically provides technical support for Internal and External customers.
• Support the Senior Desk Side team and Technology Support Engineer Ensure the maintenance of all local equipment rooms and conference room IT Services facilities.
• Exhibit a flexible approach to working on a rotational basis and provide necessary cover when necessary.
• Provide weekly/daily reports/time Health checks and updates on current issues.
• Full-time On-site availability is required.

Mandatory Skills:

• Excellent verbal and written communication.
• Good Knowledge On Operating Systems, Hardware, Networking, and MS Applications.
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Multitasking and coordination skills.
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
• Willingness and ability to work in shifts (24/7) as and when needed.
• Travel is expected to other offices in Bangalore.
• Full-time On-site availability is required.

What We Can Offer You:

• Varied, interesting, and meaningful work.
• A hybrid working environment with flexibility and great opportunities.
• Opportunities for training and, as the team grows, career progression or sideways moves.
• An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual.

Why work for AtkinsRéalis?

We at AtkinsRéalis are committed to developing its people both personally and professionally. Our colleagues have the advantage of access to a high-ranging training portfolio and development activities designed to help make the best of an individual’s abilities and talents. We also actively support staff in achieving corporate membership of relevant institutions.

Meeting Your Needs:

To help you get the most out of life in and outside of work, we offer employees ‘Total Reward’.

Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview, and we’ll discuss any adjustments you might need.

Additional Information:

We are an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.

We care about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.

Link: Equality, diversity & inclusion | Atkins India (atkinsrealis.com).