Master Data Management Agent - French

This is the job where you can fully value your communication and analytical skills as well as your excellent attention to detail while working with various stakeholders around the world.

As a Master Data Management Agent, you will be responsible to maintain data history for audit purposes, you will receive/handle requests upon resolution, in a timely manner, being part of the Business Process Management team of AtkinsRéalis’s Finance Shared Services based in Bucharest. 

Responsibilities

• Overall maintenance of Vendor, Customer, and Banking details, adhering to data governance policies and ensuring high quality of data.
• Investigate and resolve queries, regarding vendor, customer, and banking details matters, either by phone or email.
• Answer/initiate calls and emails, document and record all incidents /requests raised using a ticketing system.
• Build strong relationships with AtkinsRéalis’s internal and external customers.
• Share knowledge by contributing to the creation/update of team procedures and documentation.

Requirements

• Good level of French & English
• Excellent communication skills and customer service oriented
• Experience in the customer service or finance field
• Attention to detail and thoroughness
• Good knowledge of Microsoft Office Suite
• Strong deep analytical and problem-solving skills
• Able to efficiently manage time, set priorities, and complete multiple tasks simultaneously
• Basic knowledge of Oracle or another ERP system is a plus
• University Degree (studies in Economics is a plus) or relevant work experience
• Proficiency in Romanian
• Candidate based in Romania

Our offer towards work-life balance

• Work-from-home
• Direct & permanent contract
• Flexible benefits, at your choice (meal tickets, holiday / cultural vouchers, courses, wellness, etc.)
• Easter & Christmas bonuses
• Performance bonus
• Private clinic medical subscription
• Additional paid personal days per year
• French language allowance
• Free French language classes
• Employee Assistance Program (EAP) > free psychological, financial, or legal counseling
• Internal career opportunities, Learning & Development programs
• Team activities/events, virtual FunWork
• Open & dynamic work environment
• Flexible working schedule – organized in 3 shifts: 9:00-17:30, 10:30 - 19:00, and 13:30 - 22:00* Monday to Friday *3 mandatory evening shifts (days) per month
• Evening shifts bonus starting after the third mandatory evening shift (day) per month