Traffic Operations Center (TOC) Supervisor

Why join us?

We are hiring! AtkinsRéalis seeks a Traffic Operations Center (TOC) Supervisor to join our team in Greensboro, NC. This role will supervise day-to-day activity for their shift which is responsible for managing traffic congestion on roadways throughout the state and responding to planned and unplanned traffic incidents including road work, vehicle crashes, and major adverse weather. TOC staff use an array of technologies to monitor and detect traffic incidents, to prevent and resolve traffic impacts, and to interface with emergency responders and the traveling public. Successful TOC Supervisors are complex problem-solvers, conscientious leaders, and effective communicators.

The TOC Supervisor position is available for the 2nd Shift (1:10pm - 9:40pm). Due to the nature of our industry and the TOC’s 24/7/365 hours of operation, candidates must be willing to work weekends and holidays as needed. TOC Supervisors are directly responsible for managing TOC staff on their assigned shifts but are expected to support and supervise other control room staff as needed.

About us

AtkinsRéalis is one of the world’s most respected design, engineering, and project management consultancies. AtkinsRéalis has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the United States for more than 50 years. AtkinsRéalis has the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy.

How will you contribute to the team?

In this role, as a TOC Supervisor, you will be responsible for the following activities, including but not limited to, the following:

• Monitoring daily performance of traffic operators and the lead traffic operators.

• Timely submission of daily, weekly, bi-weekly reporting on traffic signal system performance for timing/system adjustments; inter-agency coordination for implementation of incident management timing plans in response to incidents.

• Troubleshooting traffic signal system and sub-system performance based on experience in operating data video communications network and systems.

• Performance metrics generation and reporting oversight.

• Performs such other duties as needed to support the STOC operations.

What will you contribute?

• Bachelor's degree in related field preferred, with 3+ years of experience in operations delivery and/or staff management. Without a bachelor’s degree, 6+ years of experience in project management and operations experience, (e.g., experience in a traffic operations center, supervisory experience [such as hands-on supervision, performance management, handling disciplinary/personnel issues, staffing/interviewing, scheduling, and coaching/training], and/or relevant general business experience) is required. Must be proficient with computer skills.

• Training, academic exposure or in-depth knowledge of traffic signal system monitoring and maintenance.

• Implementation of the QA/QC policies.

• Experience with ITS projects including installation and testing of ITS/communication systems and devices

• Experience with testing and acceptance specifications necessary for a completely verified ITS implementation.

• Experience in fine tuning/calibration and updating and modification of Traffic signal systems.

What we offer at AtkinsRéalis:

AtkinsRéalis realizes that health, mental and financial wellbeing, are all equally needed to achieve balance in life. We are pleased to offer a robust rewards package that help our employees have peace of mind in and outside of work.  Our benefit offerings address all of the areas that are part of living a healthy life.

We recognize that what is important to people, continues to change. Some of our other benefits to ensure our employees feel supported, include continuing to offer health and dental coverage for domestic partners and a full list below. Our culture is one of providing support and training for our employees to thrive. We offer learning and development programs, training, career pathing opportunities, and a tuition reimbursement plan. At AtkinsRéalis, you will enjoy a robust rewards package which includes:

• Competitive salary

• Flexible work schedules

• Group Insurance

• Paid Family Leave

• Two Floating Holidays

• Paid Parental Leave (including maternity and paternity)

• Pet Insurance

• Retirement Savings Plan with employer match

• Employee Assistance Program (EAP)

• Learning and development programs, training, career opportunities and a highly regarded tuition reimbursement program

• An inclusive culture of Employee Resources Groups centered around women, African-Americans, Hispanics, LGBTQ+, Neurodiversity and Emerging Professionals.

• A Foundation that is employee-funded with a 2-to-1 match from the company providing STEAM education for minorities from K-12 to college

If this sounds like you and you would like to expand your career with us, apply today!

AtkinsRéalis is an equal opportunity, drug-free employer committed to diversity in the workplace.  EOE/Minorities/Females/Veteran/Disability.

Please review AtkinsRéalis Equal Opportunity Statement here:

https://careers.atkinsrealis.com/equal-opportunities-statement

AtkinsRéalis cares about your privacy and are committed to protecting your privacy.  Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.

By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice. 

Upon acceptance of an offer, all candidates must go through a drug screen test and background check. AtkinsRéalis is a federal contractor which mandates a satisfactory background screening report and drug test that supersedes state laws.

Note to staffing and direct hire agencies:

In the event a recruiter or agency who is not on our preferred supplier list submits a resume/candidate to anyone in the company, AtkinsRéalis family of companies, we explicitly reserve the right to recruit and hire the candidate(s) at our discretion and without any financial obligation to the recruiter or agency.  https://careers.atkinsrealis.com/recruitment-agencies