Traffic Operator
- Security, aerospace & defence, Transportation
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- The candidate will be involved in managing traffic congestion, planned events and unplanned incidents in a Traffic Operations Center and providing data entry and QA/QC for information in the State DOT Advanced Traffic Management System (ATMS) or Advanced Traveler Information System (ATIS).
- Typically works under supervision but must be capable of directing his/her own work, implementing response plans as outlined in the Standard Operating Procedures (SOP’s) and coordinating with personnel outside the facility.
- Monitors congestion and incident information using various tools including ATMS and ATIS, EM radio traffic, CAD feeds and traffic reports from local media partners for incidents.
- Creates identified incident in ATMS, notifies appropriate personnel, and provides additional responses as required.
- Actively reviews or implements traffic management through the use of tools such as ATMS, ATIS, DMS/CMS, Ramp Metering, 511 floodgates, and develops alternate route provisions when an incident or heavy congestion is detected and verified.
- Implements travel time postings on DMS/CMS during peak traffic hours as needed.
- Manages traffic signal timing or notifies appropriate agency as outlined in SOPs.
- Activates county alerts (targeted floodgates) for incident response as appropriate.
- Activates Amber/Silver Alerts or other messages on regional devices as outlined in SOPs.
- Receives and responds to emails or re-directs to appropriate staff as necessary.
- Monitors feedback messages from 511 system users and provides customer service by returning calls from those leaving feedback messages.
- Compiles daily 511 feedback report for vendor and client review.
- Coordinates with other DOT agencies and serves as primary point of contact for STIX within own state.
- Researches, identifies and reviews planned construction, maintenance, and special events and activities as required.
- Assists with data collection to include in monthly reports, travel speed and travel time reports, incident reports and any other reports that are requested.
- May perform such other assignments as the Supervisor may deem necessary from time to time.
- May Dispatch, as needed.
-
High school diploma (or equivalent); must have completed 90 day TOC training;
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Six months related experience in dispatch center or 911 operations or comparable relevant experience is preferred.
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Experience in a position involving public contact and telephone responsibilities preferred.
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Must be proficient with computer skills.
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Excellent oral communication and interpersonal skills required
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Must have good command of the English language.
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Ability to perform in a professional courteous manner and remain friendly while under pressure.
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Must have an aptitude for geography and maps.
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TOC Basic Certification required.
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Apply for this rolePreview
IndiaContent type
ProjectsPublish date
05/08/2024
Summary
Sweta joined AtkinsRealis, bringing in a wealth of knowledge and expertise as a Senior Landscape Architect based out of Bengaluru, India. From the moment she stepped into her role, Sweta embra
Preview
IndiaContent type
ProjectsPublish date
05/08/2024
Summary
Sweta joined AtkinsRealis, bringing in a wealth of knowledge and expertise as a Senior Landscape Architect based out of Bengaluru, India. From the moment she stepped into her role, Sweta embra
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